Shyreen Munif
Surrey,BC
Summary
Proven Customer Service Representative at Telus Communications, adept in problem-solving and critical thinking, significantly enhanced customer loyalty through empathetic resolution of complaints. Mentored employees, showcasing active listening and leadership. Skilled in transforming high-stress situations into positive outcomes, demonstrating a strong blend of technical and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Telus Communications
06.2011 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
Education
Business
Kwantlen Polytechnic University
Surrey, BCSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Hindi
Limited Working
Timeline
Customer Service Representative
Telus Communications
06.2011 - 09.2023
Business
Kwantlen Polytechnic University
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