Summary
Overview
Work History
Education
Skills
Certifications and licenses
Timeline
Hi, I’m

Shyon Henry

Edmonton,AB

Summary

Highly dedicated and compassionate individual with a strong background in addiction recovery and community service. Experienced in providing support and resources to individuals struggling with addiction and helping them on their path to recovery. Skilled in counseling, therapy, and facilitating support groups to promote positive change and improved well-being. Committed to making a difference in the lives of those affected by addiction through advocacy work and community outreach. A team player with excellent communication and interpersonal skills, driven by a genuine passion for helping others overcome challenges and lead fulfilling lives.

Overview

5
years of professional experience

Work History

Fimiphoncase
Mississauga, ON

Customer Service Manager
06.2023 - Current

Job overview

  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Developed policies and procedures related to customer service operations.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.

GBM/ATLEIR
Edmonton, AB

Housekeeping Manager
06.2023 - Current

Job overview

  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
  • Performed quality control inspections for guest rooms and public areas.
  • Maintained accurate records of supplies and equipment inventory.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Implemented cost-saving measures to reduce operating expenses.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
  • Investigated incidents involving guests or employees that occurred within the hotel premises.

NA
Mississauga, ON

Licensed Private Investigator
02.2022 - 11.2022

Job overview

  • Conducted surveillance operations to track the activities of suspected individuals.
  • Developed strategies for obtaining evidence and information to support investigations.
  • Reviewed case files, interviewed witnesses and suspects, and gathered other relevant data.
  • Compiled detailed investigative reports with findings, conclusions and recommendations.

Yummy
Mississauga, ON

Supervisor /Customer Service Cashier
08.2018 - 01.2021

Job overview

  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.

Education

CDI College
Edmonton, AB

Diploma of Pharmaceutical Quality Assurance And Quality Control from Addiction And Community Service
01-2024

University Overview

  • Addiction is the compulsive use of substances or engagement in behaviors despite negative consequences. Community service refers to voluntary actions that benefit the community. In the context of addiction, community service involves providing support and resources to help individuals overcome addiction and improve their well-being. It includes counseling, therapy, support groups, and advocacy work. The goal is to create a supportive environment that fosters recovery and promotes overall well-being.

Skills

  • Workflow Management
  • Handling Escalations
  • Complaint Resolution
  • New Hire Training
  • Customer Relations
  • - Excellent verbal and written communication skills
  • - Strong problem-solving and conflict-resolution abilities
  • - Ability to meet sales targets and handle customer complaints
  • - Proficient in using customer service tools and software
  • - Detail-oriented and organized
  • - Ability to follow guidelines and policies
  • - Strong phone contact handling skills and active listening
  • - Ability to multi-task, prioritize, and manage time

Certifications and licenses

- CPR and First Aid Certification

- Crisis Intervention Certification

- Suicide Prevention Certification

- WHMIS Certification

- Private Investigation and Security Guard License

Timeline

Customer Service Manager

Fimiphoncase
06.2023 - Current

Housekeeping Manager

GBM/ATLEIR
06.2023 - Current

Licensed Private Investigator

NA
02.2022 - 11.2022

Supervisor /Customer Service Cashier

Yummy
08.2018 - 01.2021

CDI College

Diploma of Pharmaceutical Quality Assurance And Quality Control from Addiction And Community Service

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Shyon Henry