Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
ResearchAssistant

Shyon Henry

Mental Health & Addictions Support Worker
Edmonton ,Aberta

Summary

Highly dedicated and compassionate individual with a strong background in addiction recovery and community service. Experienced in providing support and resources to individuals struggling with addiction and helping them on their path to recovery. Skilled in counseling, therapy, and facilitating support groups to promote positive change and improved well-being. Committed to making a difference in the lives of those affected by addiction through advocacy work and community outreach. A team player with excellent communication and interpersonal skills, driven by a genuine passion for helping others overcome challenges and lead fulfilling lives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Fimiphonecase
Mississauga, ON
06.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes
  • Conducted regular training sessions for staff on new products, services, and customer service techniques
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Housekeeping Manager

GBM/ATLEIR
Edmonton, AB
06.2023 - Current
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily
  • Performed quality control inspections for guest rooms and public areas
  • Maintained accurate records of supplies and equipment inventory
  • Conducted regular meetings with housekeeping staff to discuss performance issues
  • Implemented cost-saving measures to reduce operating expenses
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant5/24, 10:41 AM Contact Shyon Henry, Edmonton https://bold.pro/my/shyon-henry-240104172308 4/10 data to identify potential problems or areas of improvement
  • Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities
  • Investigated incidents involving guests or employees that occurred within the hotel premises.

08.2018 - 01.2021
  • Months)
  • Directed and supervised team of 15 employees in daily operations
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
  • Performed monthly inventory checks to ensure sufficient stock levels for all products
  • Provided guidance to cashiers on how to accurately ring up customers' purchases
  • Trained new cashiers on proper use of registers and store policies
  • Monitored cashier performance, providing feedback as needed
  • Performed daily opening and closing procedures for the register area
  • Processed refunds and exchanges according to company policy
  • Identified discrepancies between actual sales figures and expected totals., (2 years & 5 months)

Supervisor /Customer, Service Cashier

Yummy
Mississauga, ON
01.2001 - 01.2005
  • Contributed to positive work environment by fostering open communication among team members and promoting recognition of individual achievements.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.

Education

Diploma -

CDI College, Addiction And Community Service
Edmonton
2023.12 - Current

Skills

  • Involves providing support and resources
  • To help individuals overcome addiction
  • And improve their well-being It includes
  • Counseling, therapy, support groups, and
  • Advocacy work The goal is to create a
  • Supportive environment that fosters
  • Recovery and promotes overall well-
  • Being
  • Skills
  • Workflow Management Handling Escalations
  • Complaint Resolution New Hire Training
  • Customer Relations - Excellent verbal and written
  • Communication skills
  • Strong problem-solving and conflict-
  • Resolution abilities
  • Ability to meet sales targets and
  • Handle customer complaints
  • Proficient in using customer service
  • Tools and software
  • Detail-oriented and organized
  • Private Investigation and Security Guard License
  • Ability to follow guidelines and
  • Policies
  • Strong phone contact handling skills
  • And active listening
  • Ability to multi-task, prioritize, and
  • Manage time

Certification

1/5/24, 10:41 AM Contact Shyon Henry, Edmonton https://bold.pro/my/shyon-henry-240104172308 7/10 - CPR and First Aid Certification - Crisis Intervention Certification - Suicide Prevention Certification - WHMIS Certification

Interests

CDI College Diploma of Pharmaceutical Quality Assurance And Quality Control from Addiction And Community Service Shyon Henry Contact me SEARCH BY Skills Job Company Location School Name BOLDPRO Contact Us Accessibility Cookie Policy Terms of Use 1/5/24, 10:41 AM Contact Shyon Henry, Edmonton https://boldpro/my/shyon-henry-240104172308 9/10 Privacy Policy Sitemap Blog FOLLOW US Facebook X Instagram Youtube Pinterest JOB TITLE ABCD EFGH IJKL MNOP QRST UVWX Y Z 1/5/24, 10:41 AM Contact Shyon Henry, Edmonton https://boldpro/my/shyon-henry-240104172308 10/10 2024, Bold Limited All rights reserved

Timeline

Diploma -

CDI College, Addiction And Community Service
2023.12 - Current

Customer Service Manager

Fimiphonecase
06.2023 - Current

Housekeeping Manager

GBM/ATLEIR
06.2023 - Current

08.2018 - 01.2021

Supervisor /Customer, Service Cashier

Yummy
01.2001 - 01.2005

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Shyon HenryMental Health & Addictions Support Worker