Shyneaqua Woods
Spring Valley
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
18
18
years of professional experience
Work History
Private Nanny
Bianca Hanson
San Diego
06.2023 - Current
- Organized engaging outdoor and indoor activities to promote creativity.
- Assisted with homework and educational projects to reinforce learning.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Facilitated playdates between siblings or friends in order to foster social interaction among peers.
- Administered medication according to parental instructions.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Encouraged developmentally appropriate language skills through conversation and activities.
Caregiver
IHSS
Spring Valley
11.2020 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Assistant Director
Little Sprouts Academy
San Diego
01.2017 - 10.2022
- Oversaw budget management and resource allocation for various departmental initiatives.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Established standards of excellence for customer service delivery throughout the organization.
- Provided guidance to departmental staff in resolving customer complaints.
- Ensured compliance with safety regulations among all personnel.
- Conducted training sessions on new processes or products for internal staff members.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Assisted in the coordination of special events and corporate functions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Key Holder
Carquest Auto Parts
Lemon Grove
06.2011 - 09.2016
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Verified accuracy of register tills at beginning and end of shift.
- Trained new employees on company policies and operational tasks.
- Ensured store cleanliness and maintained visually appealing displays.
- Organized backroom storage areas to maximize the efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Researched out-of-stock items to find additional inventory in other store locations.
Sales Adviser
Club Demonstration Services at Costco
Chula Vista
09.2008 - 05.2010
- Demonstrated products to customers, highlighting key features and benefits.
- Engaged with shoppers to answer questions and provide product information.
- Assisted in setting up product displays to enhance visibility and appeal.
- Conducted inventory checks to ensure product availability during events.
- Followed company policies for safety and sanitation during food sampling events.
- Greeted and assisted customers to foster positive experiences.
Sales associate
Payless ShoeSource
Spring Valley
03.2007 - 05.2007
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized sales floor for optimal customer experience and product visibility.
- Processed transactions accurately using point-of-sale systems and cash handling techniques.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained the cleanliness of the store environment, including floors, windows, and displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
High School Diploma -
Monte Vista High School
Spring Valley, CA06-2006
Some College (No Degree) - Child Development
Theoria Technical College
San Diego, CASkills
- Strong organizational skills
- Energetic work attitude
- Invoice processing
- Safe driver
- Motivated self-starter
- Navigation skills
Timeline
Private Nanny
Bianca Hanson
06.2023 - Current
Caregiver
IHSS
11.2020 - Current
Assistant Director
Little Sprouts Academy
01.2017 - 10.2022
Key Holder
Carquest Auto Parts
06.2011 - 09.2016
Sales Adviser
Club Demonstration Services at Costco
09.2008 - 05.2010
Sales associate
Payless ShoeSource
03.2007 - 05.2007
High School Diploma -
Monte Vista High School
Some College (No Degree) - Child Development
Theoria Technical College