Shylo Mabin
Lethbridge,AB
Summary
Compassionate Dental Treatment Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient communication, treatment plan presentation, and insurance coordination. Excel at using empathy, active listening, and problem-solving to ensure patient satisfaction and smooth office operations.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Dental Treatment Coordinator
Land O’ Lakes Dental
Coaldale, AB
04.2023 - Current
- Coordinated patient appointments and managed scheduling for efficient workflow.
- Assisted patients with insurance verification and financial arrangements for treatments.
- Educated patients on treatment plans and post-care instructions to ensure understanding.
- Communicated effectively with dental team to streamline patient care processes.
- Maintained accurate patient records in the practice management software system.
- Generated reports related to patient visits and other data points as needed.
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
Receptionist
4 Elements Wellness Clinic
Lethbridge, AB
09.2020 - Current
- Managed patient check-in and check-out processes efficiently.
- Maintained patient records with attention to detail and accuracy.
- Answered phone calls, addressing inquiries and directing calls appropriately.
- Assisted patients with insurance verification and payment processing.
Receptionist
Able Family Dental
Lethbridge, Alberta
06.2022 - 04.2023
- Greeted patients warmly, creating a welcoming environment.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled phone inquiries and directed calls to appropriate staff.
- Managed patient scheduling to ensure efficient appointment flow.
- Scheduled and confirmed appointments.
- Assisted patients with insurance verification and billing questions.
- Maintained cleanliness and organization of front desk area.
Education
Diploma - Veterinary Nursing
CDI College
09.2021 - 04.2023
Skills
- Patient scheduling
- Insurance billing
- Abledent and Max Assist program proficiency
- Dental terminology
- Attention to detail
- Excellent multitasking capability
- Effective communication
- Patient engagement
- Conflict resolution
- Problem solving
- Punctual and reliable
- Excellent communication
Affiliations
- When I am not working you will find me volunteer coaching girls rugby at Lethbridge Collegiate Institute, spending time with friends and family, or going on adventure with my Corgi, Hank.
Timeline
Dental Treatment Coordinator
Land O’ Lakes Dental
04.2023 - Current
Receptionist
Able Family Dental
06.2022 - 04.2023
Diploma - Veterinary Nursing
CDI College
09.2021 - 04.2023
Receptionist
4 Elements Wellness Clinic
09.2020 - Current