Shylia Yvonne
Los Angeles
Summary
Dynamic professional with extensive experience in the hospitality sector, notably at Cicada Club. Excelled in mixology and customer service, enhancing guest satisfaction and loyalty. Trained new hires, ensuring adherence to health codes and safe service practices. Demonstrated proficiency in inventory management and sales expertise, contributing to significant business growth.
Overview
11
11
years of professional experience
Work History
BARTENDER /Server
The Service Company
09.2016 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender
Cicada Club
11.2017 - 01.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Estiatorio Milos
03.2014 - 04.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Science - Agricultural Development
Texas A&M University
College Station, TX09-2026
Associate of Science - Web/ Applications Development
Snap Inc Technology Program
Santa Monica, CA12-2022
Skills
- Health codes compliance
- Mixology
- Bar restocking
- Safe service compliance
- Basic accounting
- Food service
- Sales expertise
- Handling difficult customers
- Beer and wine recommendations
- Customer service
- Point of sale systems
- New hire training
- Inventory
Timeline
Bartender
Cicada Club
11.2017 - 01.2021
BARTENDER /Server
The Service Company
09.2016 - Current
Server
Estiatorio Milos
03.2014 - 04.2015
Bachelor of Science - Agricultural Development
Texas A&M University
Associate of Science - Web/ Applications Development
Snap Inc Technology Program
Similar Profiles
Sarah DuncanSarah Duncan
Branch Manager at The Service CompanyBranch Manager at The Service Company
Rebecca RoylanceRebecca Roylance
<ul> <li>In this role, I worked closely with professional golf caddies during the 2024 Black Desert PGA Championship, ensuring their needs were met throughout the event.</li> <li>My responsibilities included preparing and serving hot and iced beverages, providing excellent customer service, and maintaining a smooth flow of operations.</li> <li>This position required strong coordination, time management, and problem-solving skills to address challenges and deliver a high-quality experience.</li> </ul> at The Service Company<ul> <li>In this role, I worked closely with professional golf caddies during the 2024 Black Desert PGA Championship, ensuring their needs were met throughout the event.</li> <li>My responsibilities included preparing and serving hot and iced beverages, providing excellent customer service, and maintaining a smooth flow of operations.</li> <li>This position required strong coordination, time management, and problem-solving skills to address challenges and deliver a high-quality experience.</li> </ul> at The Service Company
Makoia JacksonMakoia Jackson
Delivery Driver at The Service CompanyDelivery Driver at The Service Company