Shyla Stubbs
Temple City
Summary
Energetically advanced from Team Member at Dave’s Hot Chicken to Shift Leader at Carl's Jr, showcasing adaptability and a knack for complaint resolution. Excelled in fostering team productivity and enhancing customer satisfaction through innovative service strategies. Achieved significant improvements in quality inspections, underscoring a commitment to excellence and a dynamic ability to lead and inspire.
Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Team Member
Dave’s hot chicken
Rosemead
03.2021 - 02.2024
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to achieve project milestones within set deadlines.
- Upheld high standards of productivity and quality in operations.
- Resolved customer issues promptly in a professional manner.
- Implemented strategies to take advantage of new opportunities.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained a clean and organized work area throughout shift.
- Rotated through series of different stations based on team needs.
- Looked for ways to go above and beyond job requirements.
- Participated in team meetings to discuss strategies for improvement.
- Received, processed, and stocked merchandise in accordance with store policies.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Monitored expiration dates on food items for freshness assurance.
- Greeted customers upon entering the store with friendly demeanor.
- Identified needs of customers promptly and efficiently.
- Determined consumer needs to provide products and services appealing to larger market.
- Developed positive customer relationships through friendly greeting and excellent service.
- Provided customer service support to ensure satisfaction.
- Participated in regular training sessions to improve product knowledge and service skills.
- Answered phone calls regarding inquiries about products or services.
- Trained new team members using approved training materials and information.
- Addressed customer needs, responding to specific requests.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Maintained positive working relationship with fellow staff and management.
- Worked with cross-functional teams to achieve goals.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Shift Leader
Carl's Jr
Temple City
03.2017 - 06.2020
- Checked orders for quality and completeness.
- Worked closely with human resources to support employee management and organizational planning.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised and led employees to maintain productivity and customer service levels.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Resolved customer complaints promptly and professionally.
- Fostered a team-oriented environment to increase morale and productivity.
- Utilized POS systems efficiently for order processing and inventory management.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Implemented strategies to increase sales and improve service quality.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Education
High School Diploma -
Temple City High School
Temple City, CA06-2014
Skills
- Complaint resolution
- Cleaning
- Adaptability and flexibility
- Quality inspections
Timeline
Team Member
Dave’s hot chicken
03.2021 - 02.2024
Shift Leader
Carl's Jr
03.2017 - 06.2020
High School Diploma -
Temple City High School