Shyla Sohanpal
Edmonton
Summary
Dedicated customer service professional committed to delivering quality care for ultimate customer satisfaction. Expert in establishing and maintaining excellent communication and relationships with clients. Committed to identifying customer needs and providing effective solutions. Possessing excellent time management skills and superior knowledge of the customer service industry. Bilingual, hardworking, and eager to contribute to the success of my next team.
Overview
8
8
years of professional experience
Work History
Receptionist
Northgate GMC
09.2024 - Current
- Warmly welcomed 20-30 guest per shift, coordinated check-in, collected insurance, and directed them to their destination
- Managed over 20 transfer lines, and facilitated over 40+ calls a day with clients, vendors, and staff
- Provided administrative and clerical support via QUORUM systems and Microsoft Excel
- Coordinated pickup and delivery of express mail services, unpacked inventory, and stocked supplies
- Smoothy managed the day-to-day front desk operations for a busy sales floor.
- Confirmed appointments, communicated with clients, and updated client records.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Organized and maintained files and records to ensure up-to-date documentation.
Sales Associate
American Eagle and Aerie
07.2022 - 11.2024
- Improved customers shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue
- Utilized unique selling tactics to demonstrate the benefit of purchasing the store credit card to meet target sales goals and improve customer loyalty
- Maintained a clean and organized inventory in back stock as well as the floor and curated displays of rotating seasonal clothes and accessories
- Anticipated customer needs, providing them with excellent customer service while still upholding brand standards
Hostess
Blowers and Grafton
02.2024 - 07.2024
- Warmly greeted and escorted guests to their assigned tables
- Presented menus and daily specials to seated guests while ensuring they had napkins, water, and silverware
- Coordinated with waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service
- Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary
- Coordinated50-150 reservations per shift using phone and email reservation systems
Sales Associate
La Vie En Rose
07.2022 - 08.2023
- Ensure accurate inventory counts for over400 items by counting stock and timely identifying and reconciling any discrepancies
- Proactively assisted customers by answering questions, providing merchandise expertise, processing orders, and handling payments and upholding brand standards
- And personalized recommendations that lead to increased sales revenue
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Happily guided50+ customers daily through the process of finding their ideal sizes and styles
- Meticulously operated POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Supported the opening and closing of each shift demonstrating leadership and punctuality
- Proactively stayed informed about my stores latest sales offerings and signed150+ customers up for loyalty programs with80% or more CRM every week
- Built attractive displays and merchandised products
- Adapted to changing priorities and unexpected situations with calm demeanor
- Rotated stock using clearance markdowns and special sales promotions
Crew Member
Mcdonalds
03.2022 - 08.2022
- Greeted customers and handle payments via POS system fulfilling over1500+ orders per a shift
- Operated drive through services including taking orders, handling payments,and delivering food in a prompt but friendly matter
- Maintained clean dining areas, restrooms, and work stations by routinely sweeping and mopping, replenishing supplies and disposing of garbage
- Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes
- Swiftly and professionally addressed any customer concerns and complaints escalating to management when requested
- Mastered POS ( point of service ) systems to handle payments ranging from $3,000 to $5,000 per a shift
- Prepared over30+ famous food items to feed over1000-3000 customers a day
- Memorize45 menu items while closing2000 in daily sales by facilitating teamwork among20 crew members to serve over1700 customers
Private Babysitter
Red cross
08.2016 - 07.2021
- Lovingly cooked and cleaned,played with, transported, educated, and cared for over two children from the ages1-12 up to10 hours5 days a week
- Tutored and assisted them with assignments for subjects like English, Math, Science, Reading and Art
- Carefully followed the parents instructions regarding schedules, chores, discipline, and free time
- Cared for children over weekends, breaks, and evenings, and specialized in creating engaging and educational activities while advancing problem solving and multitasking skills
- Nurturing their talent and creativity to develop lifelong academic and interpersonal skills
Education
High School -
Dr. Anne Anderson High School
07.2024
Skills
- Ability to Work Under Pressure
- Fast Learner
- Ability to Work in a Team
- Time Management
- Decision Making
- Excellent Communication Skills
- Customer Service
Languages
English
Native or Bilingual
Punjabi
Professional Working
Timeline
Receptionist
Northgate GMC
09.2024 - Current
Hostess
Blowers and Grafton
02.2024 - 07.2024
Sales Associate
American Eagle and Aerie
07.2022 - 11.2024
Sales Associate
La Vie En Rose
07.2022 - 08.2023
Crew Member
Mcdonalds
03.2022 - 08.2022
Private Babysitter
Red cross
08.2016 - 07.2021
High School -
Dr. Anne Anderson High School
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