Shyla Domes
Camrose
Summary
Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.
Overview
13
13
years of professional experience
Work History
Bobcat Parts and Service Manager
D&D Construction Equipment Sales and Rentals
04.2024 - Current
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Resolved customer complaints in professional and timely manner.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops, and service department.
- Responded to customer requests for products, services, and company information.
Operations Manager
Tidybase
09.2020 - 03.2024
- Managed and maintained office operations and procedures, ensuring efficiency and compliance to established policies and regulations
- Oversaw the management of staff, including recruitment, training, scheduling, and performance reviews
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled and coordinated administrative duties, such as ordering supplies, maintaining records, and organizing office events
- Assisted with financial management tasks, including budgeting, invoices, and payroll.
Customer Service Specialist
Save On Foods
06.2018 - 01.2020
- Informed customers of promotions and special offers to increase sales
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Built trusting relationship with customers to better understand needs
- Anticipated needs and resolved problems to keep customers happy
- Delivered fast and friendly service to handle questions and service complaints
- Handled customer inquiries, payments and service requests
- Addressed and resolved customer concerns and complaints.
Caregiver/Therapist
Private Homecare
01.2012 - 01.2014
Education
Advanced - Business Management & E-Commerce
Sprott Shaw College
Skills
- First Aid Certified
- Head of First Aid Committee
- Head of Health and Safety Committee
- Head of Food Safety Committee
- Union Rep
- Staff training
- Policy development
- Microsoft Office/Word/Excel
- QuickBooks
- Payroll
- Inventory
- Customer relations
- Client relations
- Organizational skills
- Time management skills
Leadership Experience
Experience with supervising staff, training and employee union representative. Volunteer experience with various events.
Timeline
Bobcat Parts and Service Manager
D&D Construction Equipment Sales and Rentals
04.2024 - Current
Operations Manager
Tidybase
09.2020 - 03.2024
Customer Service Specialist
Save On Foods
06.2018 - 01.2020
Caregiver/Therapist
Private Homecare
01.2012 - 01.2014
Advanced - Business Management & E-Commerce
Sprott Shaw College
Similar Profiles
Parker MaxwellParker Maxwell
Rental Representative at Cooper Equipment Rentals & Sales Ltd.Rental Representative at Cooper Equipment Rentals & Sales Ltd.
Haley FulmerHaley Fulmer
Executive Assistant to the President at REK Inc., K-Tech Equipment Sales and RentalsExecutive Assistant to the President at REK Inc., K-Tech Equipment Sales and Rentals
Haley FulmerHaley Fulmer
Executive Assistant to the President at REK Inc., K-Tech Equipment Sales and RentalsExecutive Assistant to the President at REK Inc., K-Tech Equipment Sales and Rentals