Shyla Boyce
Calgary,AB
Summary
Dynamic professional with a strong background in patient confidentiality and office administration at Elevated Abilities. Proven ability to enhance patient compliance and optimize scheduling efficiency. Skilled in data entry and verbal communication, fostering effective collaboration among healthcare teams while maintaining a clean and organized environment. Committed to supporting mental health initiatives through compassionate care.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Therapy Aide
Elavated Abilities
06.2022 - 09.2023
- Ensured confidentiality of sensitive patient information by adhering to strict privacy and security protocols.
- Enhanced patient compliance with prescribed therapies by clearly explaining the benefits of each intervention technique utilized in their treatment plan.
- Coordinated scheduling of appointments to maximize efficiency within busy clinic environments.
- Kept abreast of emerging trends in rehabilitation techniques through continued education opportunities, optimizing service delivery within the clinic setting.
- Maintained accurate documentation of patient progress notes, facilitating effective communication among healthcare professionals.
Receptionist Administrator
Rowes Construction
09.2020 - 02.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Summer Student Assistant
Hay River Metis Government Council
07.2017 - 08.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Cashier Team Lead
Rowes Construction
09.2016 - 09.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
High School Diploma -
Diamond Jenness Secondary School
Hay River, NT06-2020
Skills
- Patient confidentiality
- Professional boundaries
- Emotional regulation
- Mental health support
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Data inputting
- Office administration
- File management
Timeline
Therapy Aide
Elavated Abilities
06.2022 - 09.2023
Receptionist Administrator
Rowes Construction
09.2020 - 02.2021
Summer Student Assistant
Hay River Metis Government Council
07.2017 - 08.2019
Cashier Team Lead
Rowes Construction
09.2016 - 09.2018
High School Diploma -
Diamond Jenness Secondary School
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