Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Shybin Binoj

Halifax,NS

Summary

Customer-first BCom graduate with hands-on experience in banking, retail leadership, and premium automotive sales & marketing. Strong listener with a calm, helpful style. Skilled at value-based advice, first-contact resolution, and clear communication. Fast with multi-screen navigation and accurate data entry. Compliance-minded and trustworthy with customer information.

Overview

5
5
years of professional experience

Work History

Sales Team Leader

Adidas
Dartmouth, Nova Scotia
08.2023 - Current
  • Executed floor operations, opening and closing tills efficiently while coaching associates on service standards.
  • Delivered exceptional customer experiences in high-traffic retail settings.
  • Supported merchandising efforts, conducted inventory counts, and ensured POS accuracy.
  • Resolved escalations effectively while maintaining policy compliance.
  • Trained new hires on product knowledge, service protocols, and store procedures.

Customer Experience Associate

TD Bank
Halifax, Nova Scotia
01.2021 - 09.2023
  • Assisted customers with banking, card, and digital service inquiries.
  • Utilized value-based questioning to align customer needs with TD offerings.
  • Resolved most issues during initial contact while documenting interactions in CRM.
  • Achieved quality, compliance, and productivity benchmarks while safeguarding customer privacy.
  • Efficiently navigated multiple systems and screens to enhance service delivery.

Sales & Marketing Internship

Abu Dhabi Motors - BMW MINI and Rolls-Royce
Dubai, United Arab Emirates
05.2020 - 08.2020
  • Supported showroom operations, test-drive scheduling, and event logistics.
  • Coordinated leads, maintained CRM data, and followed up with prospects.
  • Prepared simple reports on campaign results and customer feedback.
  • Created basic marketing content with brand guidelines and accuracy checks.
  • Built product knowledge to explain features and value to premium clients.

Education

Bachelor of Commerce - Double Major in - Management And Marketing

Saint Mary's University
Halifax
08-2025

Skills

  • Data-driven decision making (sales KPIs, performance tracking)
  • Time management & multitasking
  • First-contact resolution and de-escalation
  • Client relationship management
  • Verbal and written communication
  • Quality, privacy, and compliance awareness
  • Microsoft 365 and Google Workspace proficiency
  • Digital literacy across devices

Accomplishments

  • Deans list twice in the year

Languages

English
Full Professional

References

References available upon request.

Timeline

Sales Team Leader

Adidas
08.2023 - Current

Customer Experience Associate

TD Bank
01.2021 - 09.2023

Sales & Marketing Internship

Abu Dhabi Motors - BMW MINI and Rolls-Royce
05.2020 - 08.2020

Bachelor of Commerce - Double Major in - Management And Marketing

Saint Mary's University

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Shybin Binoj