Shyanne Richards
Benicia,CA
Summary
To attain a position with a client and team oriented business that promotes my customer service aptitude where my personnel skills may be utilized with the opportunity for professional growth.
Overview
14
14
years of professional experience
Work History
Security Professional
Allied Universal Security Services
10.2021 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Provided safety reports and data analysis to building managers to inform security processes.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Supervised grounds, employee entrances, and exits as foot patrol.
- Patrol vehicle experience
- SOC experience
- Oakland FedEx cargo airport security screening as X-ray operator and calibrated metal detectors
- Oakland FedEx cargo airport security as Main Gate Logging inbound and outbound cargo trucks. Checking trailers, TSA and other vendors.
Waitress
Buno Appetito
10.2015 - 06.2017
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Hostess/Server
Benicia Grill 2
08.2014 - 09.2015
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Check with customers to ensure that they are enjoying their dining experience and take action to resolve any issue.
- Answering phones for dine in or take out options, schedule banquet room and or to accommodate large parties
- Implemented sanitary food handling, holding and service protocols.
Server
Pizza Pirate
07.2013 - 07.2014
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude.
- Implemented sanitary food handling, holding and service protocols.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Scheduled and organized parties over 20 while monitoring the game room.
Assistant
Elisabeths Hair Design
08.2010 - 09.2012
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Greeted clients, assisting operations by performing entrance interview tasks to determine need.
- Responsible for handling and maintaining cash transactions
- Preformed clerical tasks as required
Skills
- Customer Service
- Sales
- Cash Handling
- Answering Phones
- Scheduling Appointments
- Coordinating Events
- Reporting
- Service prioritization
Timeline
Security Professional
Allied Universal Security Services
10.2021 - Current
Waitress
Buno Appetito
10.2015 - 06.2017
Hostess/Server
Benicia Grill 2
08.2014 - 09.2015
Server
Pizza Pirate
07.2013 - 07.2014
Assistant
Elisabeths Hair Design
08.2010 - 09.2012
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