Shyanne Deo
Surrey,BC
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled in using IFile appointment scheduling system to manage over 100+ patients weekly. Organized and accurate in managing patient flow. Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Medical Administrative professional who is successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 5+ years of related experience, diligent nature and expertise in electronic records management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist
Delta Eye Clinic- Doctors of Optometry
08.2021 - Current
- Scheduled, rescheduled and cancelled appointments for optical patients via IFile.
- Received, recorded and filed medical payments by check, cash and credit card.
- Welcomed 30+ patients and visitors per day via telephone and in person.
- Maintained patient databases and updated information in alignment with MSP protocols.
- Organized paperwork such as charts, insurance, and reports for office and patient needs.
Clerk/COVID-19 Contact Tracing Investigator
Fraser Health
03.2021 - 03.2022
- Provided quality clerical support through data entry, document management, email correspondence and information provide for booking vaccine appointments.
- Interacted with customers by phone, email or in-person to provide information and check in patients for vaccine appointments.
- Produced high-quality documents, spreadsheets and presentations for internal and customer needs.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Call Center Customer Service Representative
True North Mangement
09.2018 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 40+ calls and 20+ voicemails per shift to meet fast-paced call center demands.
Education
Bachelor of Science - Chemistry And Biochemistry
High School Diploma -
06.2018
- Club Member support of Empowered
- Member of Student Council
Skills
- Call Transfers
- Taking Client Histories
- Healthcare Coding
- Bookkeeping Support
- Appointment Scheduling with Specialist office
- Google Drive
- Insurance Billing Procedures
- Office Supply Management and Inventory
- Record Sorting and Filing
Certification
- Basic Life Support Responder CPR/HCP With AED Level C
- Level One First Aid
Timeline
Medical Office Receptionist - Delta Eye Clinic- Doctors of Optometry
08.2021 - Current
Clerk/COVID-19 Contact Tracing Investigator - Fraser Health
03.2021 - 03.2022
Call Center Customer Service Representative - True North Mangement
09.2018 - 08.2021
Kwantlen Polytechnic University - Bachelor of Science, Chemistry And Biochemistry
Tamanawis Secondary - High School Diploma,
- Basic Life Support Responder CPR/HCP With AED Level C
- Level One First Aid
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