Summary
Overview
Work History
Education
Skills
Continuing Education Credits
Accomplishments
References
Timeline
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ShyAnna Mercer

ShyAnna Mercer

Grand Falls-Windsor,NL

Summary

Empathetic student counsellor with extensive knowledge of various theoretical orientations and practices. Beginning Internship with J. D. Keough Counselling Services starting May 2024. Familiar with client assessments, collaborative treatment planning, and ongoing evaluations. Passionate about client support and resource advocacy.

Overview

9
9
years of professional experience

Work History

Beekeeper

Tuck's Bee Better Farm
05.2023 - 12.2023
  • Preserved general hive health by inspecting for mites and providing ample food for bees.
  • Maintained orderly condition and cleanliness of hives by regularly checking colonies for larvae and pests.
  • Monitored health of queen bees to verify healthy egg production.
  • Used smoke pot to force bees into hive to inspect hive and retrieve honey.


Restaurant Waitress

Quintana's & Arriba's Restaurant
07.2022 - 04.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated warm relationships with regular customers
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

Restaurant Waitress

Boston Pizza
03.2020 - 07.2022
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation
  • Seated customers in timely manner by managing reservations and waitlists skillfully

Volunteer

Memorial University Of Newfoundland
09.2019 - 03.2020
  • Executive member (social chair) of the Burke House residence: responsible for social event planning and programs, receiving and voicing student feedback to university staff members, offering support and appropriate resources to new students/residents
  • Student Mental Health Representative for Burke House: responsible for providing residents with proper mental health resources, offering support to students in times of crisis, and reporting to higher authorities when deemed appropriate

Volunteer

Planned Parenthood
09.2019 - 03.2020
  • Took active role in client and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Used strong interpersonal communication skills to convey information to others.

Volunteer

The Gathering Place
09.2019 - 03.2020


  • Maintained clean, neat, and operational facilities to serve program needs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Animal Shelter Worker

SPCA
09.2015 - 08.2019
  • Gained strong leadership skills by managing projects from start to finish.
  • Cared for animals while maintaining a clean, safe environment.

Volunteer

Canadian Cancer Society
04.2015 - 04.2017
  • Exhibited excellent communications and customer service relations skills while fundraising.

Volunteer

Red Cross Foundation
02.2015 - 02.2016


  • Assisted facilitating local charity events to raise funds for disadvantaged/sick families.

Education

Some College (No Degree) - CAS-Transfer Program

College of The North Atlantic
Grand Falls-Windsor, NL

Master of Arts - Counselling Psychology

Yorkville University
Fredericton, NB
12.2024

Bachelor of Science - Psychology

Memorial University of Newfoundland
St. John's, NL
04.2021

Certificate - Criminology

Memorial University of Newfoundland
St. John's, NL
04.2021

Skills

  • Answering Phones
  • Microsoft Word
  • Coping Techniques
  • Superior Communication Skills
  • Cognitive Behavioral Techniques
  • Self-care strategies
  • Active Listening
  • One-on-one sessions
  • Building rapport

Continuing Education Credits

Completed with the Cognitive Behavior Institute:

  • 4-Day CBT for Anxiety Disorders and Depression (26 credits)- February 2024
  • Exposure Based CBT for Social Anxiety Disorder (3 credits)- February 2024

Completed with the Mental Health Academy:

  • Integrative Harm Reduction Psychotherapy: The New "Addiction" Treatment Paradigm (1 credit) - March 2024
  • Interrupting Intergenerational Trauma in Substance Use Disorders (1 credit) - March 2024
  • Personality Disorders in the Populations We Treat (1 credit) - March 2024
  • Reclaiming Indigenous Caring Practices to End Intergenerational Trauma and Addiction (1 credit) March 2024
  • Understanding the Biopsychosocial Model of Addiction (1 credit) - March 2024
  • Using Internal Family Systems Therapy for Overcoming Addictive Behavior Patterns (1 credit) - March 2024
  • Wellness-Based Addictions Counselling (1 credit) - March 2024

Accomplishments

  • Academic Merit Award for the highest academic standing in chemistry, english and psychology at the College of the North Atlantic (2018)
  • Mental Health First Aid Adults Who Interact With Youth Certificate (2020)


References

Trevor Tuck- Owner of Tuck's Bee Better Farm

  • (709)486-0177


Kris Pertoci- Kitchen Manager at Boston Pizza

  • (709) 351-6129


Adam Carroll- Owner of Quintana’s & Arriba’s Restaurant

  • (709) 699-1942

Timeline

Beekeeper

Tuck's Bee Better Farm
05.2023 - 12.2023

Restaurant Waitress

Quintana's & Arriba's Restaurant
07.2022 - 04.2023

Restaurant Waitress

Boston Pizza
03.2020 - 07.2022

Volunteer

Memorial University Of Newfoundland
09.2019 - 03.2020

Volunteer

Planned Parenthood
09.2019 - 03.2020

Volunteer

The Gathering Place
09.2019 - 03.2020

Animal Shelter Worker

SPCA
09.2015 - 08.2019

Volunteer

Canadian Cancer Society
04.2015 - 04.2017

Volunteer

Red Cross Foundation
02.2015 - 02.2016

Some College (No Degree) - CAS-Transfer Program

College of The North Atlantic

Master of Arts - Counselling Psychology

Yorkville University

Bachelor of Science - Psychology

Memorial University of Newfoundland

Certificate - Criminology

Memorial University of Newfoundland
ShyAnna Mercer