ShyAnna Mercer
Grand Falls-Windsor,NL
Summary
Empathetic student counsellor with extensive knowledge of various theoretical orientations and practices. Beginning Internship with J. D. Keough Counselling Services starting May 2024. Familiar with client assessments, collaborative treatment planning, and ongoing evaluations. Passionate about client support and resource advocacy.
Overview
9
9
years of professional experience
Work History
Beekeeper
Tuck's Bee Better Farm
05.2023 - 12.2023
- Preserved general hive health by inspecting for mites and providing ample food for bees.
- Maintained orderly condition and cleanliness of hives by regularly checking colonies for larvae and pests.
- Monitored health of queen bees to verify healthy egg production.
- Used smoke pot to force bees into hive to inspect hive and retrieve honey.
Restaurant Waitress
Quintana's & Arriba's Restaurant
07.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Restaurant Waitress
Boston Pizza
03.2020 - 07.2022
- Operated POS systems to cash out customer checks and complete order transactions.
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Seated customers in timely manner by managing reservations and waitlists skillfully
Volunteer
Memorial University Of Newfoundland
09.2019 - 03.2020
- Executive member (social chair) of the Burke House residence: responsible for social event planning and programs, receiving and voicing student feedback to university staff members, offering support and appropriate resources to new students/residents
- Student Mental Health Representative for Burke House: responsible for providing residents with proper mental health resources, offering support to students in times of crisis, and reporting to higher authorities when deemed appropriate
Volunteer
Planned Parenthood
09.2019 - 03.2020
- Took active role in client and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Used strong interpersonal communication skills to convey information to others.
Volunteer
The Gathering Place
09.2019 - 03.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Guided troubled individuals to tools and resources necessary for healing.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Animal Shelter Worker
SPCA
09.2015 - 08.2019
- Gained strong leadership skills by managing projects from start to finish.
- Cared for animals while maintaining a clean, safe environment.
Volunteer
Canadian Cancer Society
04.2015 - 04.2017
- Exhibited excellent communications and customer service relations skills while fundraising.
Volunteer
Red Cross Foundation
02.2015 - 02.2016
- Assisted facilitating local charity events to raise funds for disadvantaged/sick families.
Education
Some College (No Degree) - CAS-Transfer Program
College of The North Atlantic
Grand Falls-Windsor, NLMaster of Arts - Counselling Psychology
Yorkville University
Fredericton, NB12.2024
Bachelor of Science - Psychology
Memorial University of Newfoundland
St. John's, NL04.2021
Certificate - Criminology
Memorial University of Newfoundland
St. John's, NL04.2021
Skills
- Answering Phones
- Microsoft Word
- Coping Techniques
- Superior Communication Skills
- Cognitive Behavioral Techniques
- Self-care strategies
- Active Listening
- One-on-one sessions
- Building rapport
Continuing Education Credits
Completed with the Cognitive Behavior Institute:
- 4-Day CBT for Anxiety Disorders and Depression (26 credits)- February 2024
- Exposure Based CBT for Social Anxiety Disorder (3 credits)- February 2024
Completed with the Mental Health Academy:
- Integrative Harm Reduction Psychotherapy: The New "Addiction" Treatment Paradigm (1 credit) - March 2024
- Interrupting Intergenerational Trauma in Substance Use Disorders (1 credit) - March 2024
- Personality Disorders in the Populations We Treat (1 credit) - March 2024
- Reclaiming Indigenous Caring Practices to End Intergenerational Trauma and Addiction (1 credit) March 2024
- Understanding the Biopsychosocial Model of Addiction (1 credit) - March 2024
- Using Internal Family Systems Therapy for Overcoming Addictive Behavior Patterns (1 credit) - March 2024
- Wellness-Based Addictions Counselling (1 credit) - March 2024
Accomplishments
- Academic Merit Award for the highest academic standing in chemistry, english and psychology at the College of the North Atlantic (2018)
- Mental Health First Aid Adults Who Interact With Youth Certificate (2020)
References
Trevor Tuck- Owner of Tuck's Bee Better Farm
- (709)486-0177
Kris Pertoci- Kitchen Manager at Boston Pizza
- (709) 351-6129
Adam Carroll- Owner of Quintana’s & Arriba’s Restaurant
- (709) 699-1942
Timeline
Beekeeper
Tuck's Bee Better Farm
05.2023 - 12.2023
Restaurant Waitress
Quintana's & Arriba's Restaurant
07.2022 - 04.2023
Restaurant Waitress
Boston Pizza
03.2020 - 07.2022
Volunteer
Memorial University Of Newfoundland
09.2019 - 03.2020
Volunteer
Planned Parenthood
09.2019 - 03.2020
Volunteer
The Gathering Place
09.2019 - 03.2020
Animal Shelter Worker
SPCA
09.2015 - 08.2019
Volunteer
Canadian Cancer Society
04.2015 - 04.2017
Volunteer
Red Cross Foundation
02.2015 - 02.2016
Some College (No Degree) - CAS-Transfer Program
College of The North Atlantic
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Science - Psychology
Memorial University of Newfoundland
Certificate - Criminology
Memorial University of Newfoundland
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