Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shyann Caspers

Santa Maria

Summary

Healthcare professional prepared to deliver compassionate and reliable in-home support services. Proven track record of assisting clients with personal care and daily activities, contributing to their overall well-being. Strong focus on teamwork and adaptability, ensuring seamless care and support in dynamic environments. Highly skilled in time management and empathetic communication. Proven leadership in front office management, ensuring patient safety and efficient scheduling. Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.

Overview

16
16
years of professional experience

Work History

IHSS Provider

In Home Supportive Services
03.2009 - Current
  • Implemented creative problem-solving techniques to address unique challenges faced by each individual client effectively.
  • Enhanced client well-being by providing attentive personal care and assistance with daily living activities.
  • Provided compassionate companionship, engaging clients in meaningful conversation and recreational activities.
  • Maintained up-to-date knowledge of best practices in the IHSS Provider field through regular professional development and training opportunities.
  • Improved client nutrition by preparing healthy meals according to dietary restrictions and preferences.
  • Facilitated transportation to medical appointments, ensuring timely arrival and advocating for client needs during visits.
  • Maintained open communication with family members regarding the status of their loved ones'' care, addressing concerns promptly and professionally.
  • Encouraged physical activity appropriate for each client''s abilities while prioritizing safety precautions during participation.
  • Conducted regular assessments of clients'' physical, emotional, cognitive, or social conditions to inform care strategies accordingly.

Front Office Lead

R&r Dental Care
03.2022 - 06.2024
  • Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
  • Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
  • Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
  • Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
  • Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
  • Maintained detailed records of inventory levels in order to prevent shortages and ensure a well-stocked front office environment.
  • Reduced customer wait times through effective scheduling and task delegation among staff members.
  • Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
  • Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
  • Collect patient and client documents and information upon referral.

Caregiver, Special Needs

24 Hour Home Care
03.2009 - 03.2022
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
  • Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.

Front Desk Receptionist

Dignity Health Medical
10.2018 - 06.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front Desk Medical Receptionist

Central Coast Gastroenterology
03.2017 - 08.2018
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.

Vocational Teacher

Vocational Training Institute
01.2014 - 01.2017
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Collaborated with multidisciplinary team members to develop comprehensive support plans for each student''s unique needs.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
  • Developed and implemented classroom routines to address varying student needs.
  • Managed individualized goals and objectives for each student while maintaining accurate records of progress towards achieving them.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Redirected students using Positive Behavior Support (PBS).

Education

Earnest Righetti
Orcutt Ca
06-2007

Skills

  • Compassionate caregiving
  • Housekeeping tasks
  • Patient safety
  • Personal hygiene assistance
  • Exceptional communication
  • Appointment scheduling
  • Documentation management
  • Strong leadership
  • Customer service
  • Office organization
  • Scheduling appointments
  • Insurance verification
  • Front office management
  • Patient relations
  • Schedule coordination
  • Meeting scheduling
  • Information protection
  • Office supplies inventory management
  • Teamwork
  • Multitasking and organization

Timeline

Front Office Lead

R&r Dental Care
03.2022 - 06.2024

Front Desk Receptionist

Dignity Health Medical
10.2018 - 06.2021

Front Desk Medical Receptionist

Central Coast Gastroenterology
03.2017 - 08.2018

Vocational Teacher

Vocational Training Institute
01.2014 - 01.2017

IHSS Provider

In Home Supportive Services
03.2009 - Current

Caregiver, Special Needs

24 Hour Home Care
03.2009 - 03.2022

Earnest Righetti

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