Shyan Hermary

• Manage National accounts across Canada and the USA to ensure services are met in a timely manner that aligned with their standards and KPI's.
• Prioritized service requests by the level of importance for dispatch.
• Monitored and updated online customer software programs.
• Arranged service calls with approved vendors and issued service service requests PO's.
• Followed up with customers to check job completion and satisfaction.
• Sourced and vetted trade partners to expand national network.
• Oversaw trade partner relations to ensure all required updates and paperwork were provided in a timely manner.

Manage an equine facility with responsibilities of controlled drug logs and distribution while dispatching appropriate equipment of freight shipment.

• Provide care and rehabilitation to rescued equines.
• Maintained medication logs and communication with customer base.
• Provide veterinary assistance in treatments, procedures and X-Rays.
• Organize trailers and shipments of product and equines.

Prepared accurate and detailed typed transcripts in a timely manner from recorded court cases for legal representatives when requested.

• Actively listened to confidential court cases and typed out accurately.
• Prepare and document court cases before submission.
• Meet extreme deadlines for submission.