Summary
Overview
Work History
Education
Languages
Timeline
Generic

Shyam Iyer

Vancouver,BC

Summary

Organized clerical professional brings successful background in multitasking, problem-solving, and maintaining a positive attitude in high-pressure situations. Proficient in a variety of computer systems and software applications, including Microsoft Office and QuickBooks. Excellent communication, interpersonal, and organizational skills with a strong focus on customer satisfaction.

Overview

11
11
years of professional experience

Work History

Front Desk Executive

Terraces On 7th
03.2023 - Current
  • Handled multi-line phone system.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Scheduled, coordinated, and confirmed appointments and meetings.
  • Maintained a clean front office area to create a professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Process Expert HR

Tata Consultancy Services
05.2013 - 09.2022
  • Provided end-to-end payroll support for US & Canada employees.
  • Resolved queries related to payroll and tax deductions.
  • Managed employee life cycle data in SAP.
  • Hands on experience in using SAP systems.
  • Processed stop pay and bank rejects.
  • Generated management reports.
  • Collaborated with recruitment.
  • Handled insurance queries.
  • Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
  • Optimized operations, analyzed bottlenecks, and identified areas for improvement.
  • Conducted root cause analysis to identify issues and develop corrective actions for process optimization.
  • Conducted regular audits of existing processes to ensure adherence to established procedures while identifying areas for potential improvement.

Education

MBA - General MBA

University Canada West
Vancouver, BC
09.2024

Bachelors in Business Management Studies - Marketing

University of Mumbai
Mumbai, Maharashtra
06.2012

High School - Commerce

National College
Mumbai, Maharashtra
03.2009

Languages

English
Native or Bilingual
Tamil
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Limited Working

Timeline

Front Desk Executive

Terraces On 7th
03.2023 - Current

Process Expert HR

Tata Consultancy Services
05.2013 - 09.2022

MBA - General MBA

University Canada West

Bachelors in Business Management Studies - Marketing

University of Mumbai

High School - Commerce

National College

Similar Profiles

CREATE PROFILE
Shyam Iyer