Open To Work
Shyam Hansoti
Surrey,Canada
Summary
Operations leader with a strong background in workplace solutions and service delivery. Effectively manages on-site teams and regional budgets, ensuring compliance with corporate standards while enhancing client experiences. Builds trusted relationships with stakeholders and vendors to maintain a safe, efficient work environment.
Overview
12
12
years of professional experience
Work History
SENIOR SITE MANAGER (WORKPLACE SOLUTIONS)
Ricoh Canada Inc.
06.2022 - Current
- Account Leadership & Compliance: Act as a visible on-site leader to organize daily activities for a team of 12 employees, ensuring full compliance with corporate processes, contract expectations, and changing client requirements.
- Workplace Experience & Team Development: Oversee the working environment across office locations to ensure a high-quality workplace experience for colleagues; support direct reports with clear guidance and performance feedback to help them meet team goals.
- Commercial Budget Management: Diligently manage operational costs against the regional budget, review vendor invoices, track expenses, and actively identify cost-saving opportunities when they arise.
- Supply Chain & Service Quality: Build trusted relationships with key client managers and third-party vendors; coordinate routine services (janitorial, minor works) and monitor vendor compliance regarding site access and service delivery standards.
- Performance Tracking & Systems: Maintain the data integrity of Airtable and Asana service trackers to monitor Key Performance Indicators (KPIs) and provide regular management updates on account performance.
- Safety & Continuity Management: Enforce strict health and safety standards on-site to minimize incidents, handle routine audit requests, and directly support the execution of the regional Business Continuity Plan (BCP).
GENERAL MANAGER
Pitmasters BBQ Restaurant (Big Daddy’s Inc.)
12.2019 - 04.2022
- Daily Operations & Priorities: Directed daily operations and team tasks in a fast-paced environment, adjusting workflows on the fly to meet regional service objectives and client values.
- Team Supervision & Development: Built work schedules, handed out tasks, and cross-trained a team of 12 front-of-house and back-of-house staff on different operational roles to keep services consistent.
- Resource & Cost Savings: Kept a close eye on inventory costs, handled supplier relations, and adjusted third-party arrangements to minimize commercial risk and protect the bottom line.
- Problem Solving & Escalations: Interacted directly with patrons and partners as a trusted source of assistance, resolving complex operational issues and service complaints right away.
RESTAURANT MANAGER
Big Daddy’s Pizza and BBQ (Big Daddy’s Inc)
06.2014 - 11.2019
- Administrative Operations: Managed staff shift scheduling, supply ordering, and vendor invoice verification to maintain operational budget adherence.
- Team Guidance & Culture: Trained new hires, aligned team with operational standards, and unified team efforts during high-volume periods.
- Compliance & Safety Audits: Maintained compliance with health, safety, and cleanliness standards for all employees and delivery vendors.
Education
Diploma - Computer System Technology
Sheridan College
Ontario, Canada03-2014
Diploma - Information Technology
Bhagwan Mahaveer College
Gujarat, India09-2010
Skills
- Workplace Management
- Team Leadership & Development
- Financial Oversight
- Supply Chain & Vendor Relations
- Compliance & Safety
- Operations Tools
Accomplishments
- Recipient of 2× Quarterly Leader of the Year recognition at Ricoh Managed Services for workplace leadership and operational excellence.
- Recipient of 3× Employee of the Month recognition at Big Daddy’s Inc. for operational performance and team contribution.
Timeline
SENIOR SITE MANAGER (WORKPLACE SOLUTIONS)
Ricoh Canada Inc.
06.2022 - Current
GENERAL MANAGER
Pitmasters BBQ Restaurant (Big Daddy’s Inc.)
12.2019 - 04.2022
RESTAURANT MANAGER
Big Daddy’s Pizza and BBQ (Big Daddy’s Inc)
06.2014 - 11.2019
Diploma - Computer System Technology
Sheridan College
Diploma - Information Technology
Bhagwan Mahaveer College