Shwetha Venugopal
Hamilton,ON
Summary
Business systems analyst with extensive experience in the financial services sector, specializing in delivering impactful solutions. Proficient in requirement gathering, agile methodologies, SQL, and data-driven decision making. Proven track record in enhancing digital experiences and managing projects across Americas, EMEA, and APAC regions.
Overview
12
12
years of professional experience
Work History
Assistant Vice President
Citibank
Mississauga, Ontario
01.2023 - Current
- Orchestrated project timelines and deliverables, ensuring cross-functional alignment and on-time completion of key milestones.
- Partnered with executive stakeholders to elicit high-level business requirements and translate them into actionable technical specifications.
- Conducted stakeholder discovery sessions to align system functionality with core business objectives and user pain points.
- Collaborated with IT engineering teams to troubleshoot complex issues and optimize system performance for peak reliability.
- Spearheaded system revamps, modernizing legacy tools to meet evolving business requirements and improve user experience.
- Managed the end-to-end testing lifecycle, including functional and system testing, to guarantee that all software deployments met rigorous quality standards.
- Facilitated high-impact training sessions for end-users, accelerating the adoption of new system features and minimizing transition downtime.
- Authored technical documentation, including detailed system specifications and intuitive user guides, to serve as a single source of truth for the organization.
- Delivered expert technical support, resolving user issues and consulting with internal teams to maximize the utility of existing software suites.Orchestrated project timelines and deliverables, ensuring cross-functional alignment and on-time completion of key milestones.
- Partnered with executive stakeholders to elicit high-level business requirements and translate them into actionable technical specifications.
- Conducted stakeholder discovery sessions to align system functionality with core business objectives and user pain points.
- Collaborated with IT engineering teams to troubleshoot complex issues and optimize system performance for peak reliability.
- Spearheaded system revamps, modernizing legacy tools to meet evolving business requirements and improve user experience.
- Managed the end-to-end testing lifecycle, including functional and system testing, to guarantee that all software deployments met rigorous quality standards.
- Facilitated high-impact training sessions for end-users, accelerating the adoption of new system features and minimizing transition downtime.
- Authored technical documentation, including detailed system specifications and intuitive user guides, to serve as a single source of truth for the organization.
- Delivered expert technical support, resolving user issues and consulting with internal teams to maximize the utility of existing software suites.
Lead Software Engineer
Fidelity Investements
Bangalore
06.2014 - 09.2022
- Conceptualized and designed an innovative onboarding solution that reduced the "time-to-market" by 75% (from 6 months to 6 weeks).
- Acted as the primary liaison between business stakeholders and technical teams, ensuring technical constraints and feasibility were aligned with business goals.
- API End-to-End Management, Net-new Service Design, Service Enhancements.
- REST/SOAP API Logic, Swagger specifications, Confluence-based Technical Documentation.
- API Test Case Creation, Payload Validation, Edge-case Analysis, Postman (for endpoint verification).
- Provided technical support to external teams consuming platform services to ensure seamless integration and adherence to standards.
- Expertly translated high-level Business Requirement Documents (BRD) into granular Functional Requirements, System Delivery Specifications (SDS), and System Requirements Specifications (SRS).
- Collaborated with Product Owners to maintain a healthy JIRA backlog, ensuring every user story included crisp acceptance criteria, change descriptions, and defined business benefits.
- Provided subject matter expertise (SME) to guide junior team members and fostered a culture of knowledge sharing through updated Confluence documentation.
- Performed rigorous gap analysis and created complex use cases and Data Flow Diagrams to visualize system architecture for stakeholders.
- Partnered with Architects to design robust modules and ensured engineers adhered to both business and platform standards during the coding phase.
- Empowered QA teams by co-creating comprehensive test cases, ensuring thorough validation of code changes before production deployment.
- Led the coordination of release management cycles, ensuring seamless implementation across the project lifecycle.
- Analyzed incident tickets to identify root causes and recommended immediate, sustainable fixes to minimize business disruption.
Education
Masters of Computer Application -
National Institute of Engineering
Mysore, India06-2014
Skills
Systems Analysis
API Documentation
Swagger
Story grooming
Product Backlog Management
Schedule Management
Release Management
Postman
SQL and PL/SQL
JIRA
Atlassian Confluence
Informatica
Hyperion Reporting
Timeline
Assistant Vice President
Citibank
01.2023 - Current
Lead Software Engineer
Fidelity Investements
06.2014 - 09.2022
Masters of Computer Application -
National Institute of Engineering