Shweta Thaper
Edmonton,AB
Summary
Supportive Team Lead with 4 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity.
Overview
6
6
years of professional experience
Work History
Customer Solutions Specialist
Andau Medical
Edmonton, AB
06.2022 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered input on technical and platform-related strategic planning initiatives.
- Advised management, business and technical staff on solutions using specific domains or technology.
Assistant Store Manager
Pet Valu
Waterloo, ON
01.2020 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines
- Coached employees through day-to-day work and complex problems
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Followed inventory management and loss prevention policies to minimize shrink in store
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Maintained financial accounts by processing customer adjustments
- Preparing merchandise orders, banking and other miscellaneous paperwork.
Customer Service Representative
CIBC Bank
Kitchener, ON
10.2019 - 03.2022
- Protected Setup and maintenance of vendor database
- Coordinated approval processes of all accounts payable invoices
- Coded general ledger and processed vendor invoice payments
- Researched and resolved billing and invoice problems
- Clerical/administrative tasks such as filing, photocopying, faxing, distributing documents/faxes, word processing, organizing files.
- Ambassador for customer service and interact with clients and stakeholders alike in professional manner
- Strong organizational, multi-tasking, and priority setting skills to support secretariat functions in structural committees
- Answered high volume phone calls, booked appointments, and greeted clients
- Following established policies and best practices to reviews cash and supporting documentation for daily deposits
- Strong ability to build strong working relationships with both internal and external stakeholders
- Reconcile accounts, prepares financial statements, and validates amounts for accuracy by cross-referencing various financial systems
- Providing excellent customer service in challenging environment
- Demonstrate strong code of ethics while adhering to and protecting client privacy
- Ability to work in multi-tasking environment where high attention to detail is required in order to balance cash, credits and other monetary transactions.
Office Coordinator
Ace Makers
03.2017 - 06.2019
- Protected Attended appropriate training sessions and information briefings
- Performed wide-ranging administrative, financial and service-related functions
- Managed data and correspondence to secure information across complex landscapes of organizational departments
- Volunteered to help with special projects of varying degrees of complexity
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications
- Consistently praised by management for quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department Interacting with general public and resolving any issues and concerns Monitored and guided employees ensuring that all were trained in product knowledge and capable of doing assigned duties Managed employees files work ensuring confidentiality, completeness and accuracy Maintain log books, including sign-in/out logs, front desk expenditures, and calls received Pick up and sort daily incoming correspondence and deliver sorted mail to addressees Demonstrated proficiencies in telephone and front-desk reception within high- volume environment Calculated bills for services rendered and collected and processed customer payments
Education
Post Graduate Diploma - Global Business and Hospitality Management
Conestoga College Institute of Technology and Advanced Learning
2017
BBA - Finance
Panjab University
2015
Skills
- Resourceful and innovative in problem solving;
- Quick learner;
- Proficient in Microsoft Word, PowerPoint, and Excel;
- Strong formal communication skills - writing procedures/memos/reports etc;
- Strong organizational and interpersonal skills;
- Quickly adapt to new and challenging situations.
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
Skills
- Resourceful and innovative in problem solving;
- Quick learner;
- Proficient in Microsoft Word, PowerPoint, and Excel;
- Strong formal communication skills - writing procedures/memos/reports etc;
- Strong organizational and interpersonal skills;
- Quickly adapt to new and challenging situations
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
Timeline
Customer Solutions Specialist
Andau Medical
06.2022 - Current
Assistant Store Manager
Pet Valu
01.2020 - 03.2022
Customer Service Representative
CIBC Bank
10.2019 - 03.2022
Office Coordinator
Ace Makers
03.2017 - 06.2019
Post Graduate Diploma - Global Business and Hospitality Management
Conestoga College Institute of Technology and Advanced Learning
BBA - Finance
Panjab University
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