Shweta Shweta
Brampton,ON
Summary
Attentive Customer Service Representative with Number years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking, and moving merchandise. Knowledgeable about customer service standards and sales processes. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
1
1
Certification
Work History
Customer Service Cashier
Dhaba Express
2024.02 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Project Management - Post Graduate Diploma in Project Management
NewCastle College of Business And Technology
Mississauga, ONSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Customer inquiries
Certification
- Area of certification, Company Name - Timeframe
Timeline
Customer Service Cashier
Dhaba Express
2024.02 - Current
Project Management - Post Graduate Diploma in Project Management
NewCastle College of Business And Technology
- Area of certification, Company Name - Timeframe
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