Summary
Overview
Work History
Education
Skills
Availability
Work Availability
Quote
Timeline
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Shweta Sharma

Woodbridge,ON

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience

Work History

Sales Associate

CDS
Woodbridge, ON
02.2023 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Customer Care Executive

American Express
11.2021 - 07.2022
  • Provide information to customers about their accounts, credit cards, etc.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.


Customer Service Subject Matter Expert

Personiv, TELUS
04.2017 - 02.2021
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.


Sales Associate

Convergys, AT&T
10.2014 - 03.2017
  • Answered customer questions about products, services, and merchandise care.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Cashier

The Maharaja Restaurant India
03.2014 - 10.2014
  • Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
  • Worked flexible schedule and extra shifts to meet business needs.
  • Responded promptly to requests for assistance, spills, and customer inquiries.

Customer Service Management Desk / Front Desk

Pizza Hut
01.2013 - 02.2014
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Took reservations and to-go orders by phone answered customer questions and informed of accurate wait times.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Education

Post Graduate Diploma - Digital & Content Marketing

York University

B.Sc. - IT

Kuvempu University
Karnataka, India
03.2015

Diploma - Advanced Software Engineering

NIIT Dwarka, Study
India
04.2013

Skills

  • Sales, Customer Service & Interpersonal Skills
  • Focused Team player and Multitasker
  • Ability to fight with new challenges
  • Willingness to Learn
  • Organizational and Cultural Awareness
  • Effective Written and Verbal Communication
  • Knowledge of MS office
  • Time Management
  • Data Entry
  • Billing and Payment Processing
  • Multitasking Strengths
  • Call Center Operations
  • CRM Software
  • Analytical and Critical Thinking
  • MS Office

Availability

  • Monday to Thursday – (Morning till 3 pm / Night Shifts – After 7 / Overnight
  • Friday to Sunday – Anytime (Morning / Afternoon / Night / Overnight)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The road to success and the road to failure are almost exactly the same.
Colin R. Davis

Timeline

Sales Associate

CDS
02.2023 - Current

Customer Care Executive

American Express
11.2021 - 07.2022

Customer Service Subject Matter Expert

Personiv, TELUS
04.2017 - 02.2021

Sales Associate

Convergys, AT&T
10.2014 - 03.2017

Cashier

The Maharaja Restaurant India
03.2014 - 10.2014

Customer Service Management Desk / Front Desk

Pizza Hut
01.2013 - 02.2014

Post Graduate Diploma - Digital & Content Marketing

York University

B.Sc. - IT

Kuvempu University

Diploma - Advanced Software Engineering

NIIT Dwarka, Study

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