Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHWETA SETH

Brampton

Summary

Hospitality professional with 3+ years of experience as a Front Desk and Shift Supervisor, recognized for boosting guest satisfaction and team performance. Skilled in customer service, problem resolution, and staff training, with hands-on expertise in Maestro, Squirrel, and Choice Advantage systems. Committed to creating efficient operations and delivering exceptional guest experiences.

Overview

3
3
years of professional experience

Work History

Front Desk Supervisor

Comfort Inn
09.2023 - Current
  • Directed front desk operations, leading the team to deliver efficient, professional, and welcoming guest services, ensuring smooth check-ins, check-outs, and overall positive guest experiences.
  • Fostered collaboration and accountability within the team, driving service excellence and contributing to consistently higher guest satisfaction scores.
  • Proactively resolved guest issues with empathy and professionalism, enhancing loyalty and encouraging repeat visits.
  • Trained, coached, and mentored staff, improving individual performance, team productivity, and long-term professional growth.
  • Streamlined operational workflows by implementing new procedures, improving efficiency, accuracy, and service delivery standards.
  • Oversaw inventory management of front desk supplies, optimizing cost control while maintaining uninterrupted daily operations.
  • Utilized advanced proficiency in Choice Advantage to manage reservations, maximize occupancy rates, and produce accurate, actionable reports.

Night Audit & Front Desk Supervisor

Canad Inn HSC Hotel
05.2022 - 07.2023
  • Directed front desk operations, delivering seamless check-in/check-out experiences and driving consistently high guest satisfaction.
  • Resolved guest inquiries, billing concerns, and service requests with professionalism and accuracy, building trust and repeat loyalty.
  • Coordinated event logistics by optimizing schedules and resources, ensuring smooth execution and efficiency.
  • Managed high-volume calls while upholding a warm, professional standard of communication.
  • Trained, coached, and supervised front desk staff, elevating service quality and strengthening overall team performance.
  • Leveraged Maestro and Squirrel systems to streamline reservations, billing, reporting, and daily operations.

Education

General Business -

St. Clair College
Windsor, ON
04.2021

Skills

  • Strong communication & interpersonal skills
  • Time management & multitasking
  • Problem-solving under pressure
  • Attention to detail & accuracy
  • Adaptability & decision-making
  • Staff training, coaching, and mentoring
  • Scheduling & shift coordination
  • Performance management & team motivation
  • Delegation & accountability

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Front Desk Supervisor

Comfort Inn
09.2023 - Current

Night Audit & Front Desk Supervisor

Canad Inn HSC Hotel
05.2022 - 07.2023

General Business -

St. Clair College

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SHWETA SETH