Summary
Overview
Work History
Education
Skills
Languages
Cooking and Home Decor
Timeline
Generic

Shweta Roy

Stoney Creek,ON

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

9
9
years of professional experience

Work History

Crew Member

Dunkin' Donuts
03.2019 - 02.2020
  • Greeted guests in a friendly manner as they entered the store and informed them about daily coffee and food specials.
  • Took customer orders and entered them into the point-of-sale system.
  • Created coffee and other beverages and prepared food products.
  • Kept the restaurant, line, and backroom clean and tidy at all times.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Business Analyst

SmartAnalyst Pvt. Ltd
05.2013 - 02.2019
  • Experienced with a range of primary & secondary research projects in consumer healthcare and life sciences pertaining to widespread scope of decision-making analysis/ strategy building
  • Conducted Primary Market Research projects such as understanding usage and attitude towards treatment options for COPD and research on patient assistance programs to improve initiation of and adherence to Xovoltib (a cancer drug).
  • Collaborated with team of 6 (4 analysts and 2 team managers) on consumer healthcare projects dealing with market entry strategies (acquisition/ licensing), category analysis, company profiling, product launch analysis, claims and SWOT analysis.
  • Devised weekly and monthly scientific trackers for Bayer in different therapy areas and quarterly claims analysis tracker for leading global cosmetics client Loreal.

Barista & Cafe Server

Cafe Coffee Day
02.2011 - 12.2012
  • Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Delivered excellent customer service and prompt food and beverage delivery.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Inspected dishes and utensils for cleanliness.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Master of Science - Bioinformatics

Banaras Hindu University
Varanasi, India
06.2010

Bachelor of Science - Botany

Banaras Hindu University
Varanasi, India
06.2008

Skills

  • Customer Service
  • Cooking
  • Beverage Preparation
  • Inventory Restocking
  • Food Running
  • Food Preparation
  • Safe Food Handling
  • Order Management

Languages

English
Full Professional
Hindi
Native or Bilingual

Cooking and Home Decor

I am passionate for cooking and love trying new recipes. Further, I like to cook a variety of cuisines, Italian being my favorite. Also, I am a home decor enthusiast. I like to decorate my house with antique art pieces passed on by my ancestors as well as modern ones. I feel my house reflects my persona which is a mix of traditional as well as modern. 

Timeline

Crew Member

Dunkin' Donuts
03.2019 - 02.2020

Business Analyst

SmartAnalyst Pvt. Ltd
05.2013 - 02.2019

Barista & Cafe Server

Cafe Coffee Day
02.2011 - 12.2012

Master of Science - Bioinformatics

Banaras Hindu University

Bachelor of Science - Botany

Banaras Hindu University

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Shweta Roy