Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse
St. Elizabeth Health
03.2022 - Current
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Client Service Coordinator
Bayshore Home Care Solutions
08.2016 - 02.2022
Handle and document prospective client inquiries regarding requests for care and service.
Evaluate client service needs in consultation with the Supervisors; schedule both licensed and unlicensed employees for care and service assignments to ensure an appropriate match between the client’s needs and the qualifications, skills, and abilities of Field employees; promote consistency in caregiver assignments and coordination of services.
Notify clients and Field employees regarding initial and ongoing schedules.
Complete data entry and maintain accurate current scheduling documentation.
Assist with training and mentoring of new staff.
Participate in client satisfaction initiatives.
Handle and document client concerns and complaints promptly and as appropriate, notify the Supervisors, maintain documentation.
Participates in proactive Health & Safety activities while performing all duties.
Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.
Banquet Server and Bartender
Caesars Windsor Casino
10.2018 - 12.2021
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
Carried appetizer and drink trays around events, maneuvering around guests and furniture without spilling
Educated guests on meals during events, answering questions and bringing special orders
Served alcoholic Beverages on Show nights
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
Also worked as same position in Saint Clair College Drive
Volunteer- Administrative Assistant
Autism Ontario Windsor Essex
08.2019 - 08.2019
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
Provide general administration support by answering phone calls, taking accurate messages
Opening, sorting, and distributing incoming faxes, emails, and other correspondence
Education
Bachelor of Science - Registered Nurse
St. Clair College
Windsor, ON
09-2017
Skills
Consistent Attendance
Trustworthy Performance
Dedicated Work Ethic
Effective Under Pressure
Collaborative Teamwork
Versatile Team Player
Detail-Oriented Approach
Quick Learner
Microsoft Office Proficiency
Microsoft Excel Expertise
Certification
Registered Nurse License.
Nurses Specialized in Wound, Ostomy & Continence Canada (NSWOCC) WOC-EP program Nurse License.
RN (Registered Nurse) Case Manager/Support Team, Clinic Nurse Administrator), RN (Registered Nurse) Case Manager/Team Leader at United Health Group, OptumRN (Registered Nurse) Case Manager/Support Team, Clinic Nurse Administrator), RN (Registered Nurse) Case Manager/Team Leader at United Health Group, Optum