VISHNU VIJAY
Vernon,BC
Summary
Certified telecommunication technician with over 3 years of professional experience in the telecom industry installing voice data and other systems. Extensive skills at equipment configuration and trouble shooting. Delivered team and organization training materials and workshops, building knowledge and skills to facilitate the Agile transformation. Coached teams on Agile values and principles to promote continuous improvement, accountability, and transparency in practices and artifacts. Talented at building relationship with customers and solving problems with oversight..
Overview
8
8
years of professional experience
Work History
Production Laborer
VILLAGE CHEESE
Vernon, BC
04.2023 - Current
- Set up, control, and adjust machine settings
- Test operations of machines in a cheese factory
- Maintaining all food safety and quality processes, adjusting machines to optimum settings
- Maintaining activity logs.
- Transport raw materials finished products and packaging materials throughout the plant and warehouse manually.
- Adjusting powered equipment measuring and dumping ingredients into hoppers of mixing and grinding machines.
- unload food and beverage processing machines remove filled containers from conveyors and manually pack goods into bags, and boxes.
- clean work areas and equipment check products and packaging for basic quality defects, assist process control and machine operators in performing their duties.
Community Support Worker
Desc Services
Vernon, BC
07.2023 - Current
- Assisted clients in developing life skills and independent living abilities.
- Supported individuals with facility-based planned activities in home and community settings.
- Administered medication by house guidelines to patients, tracking it on a daily MAR.
- Developed appropriate treatment plans focusing on each individual's needs.
- Developed individualized plans for clients and monitored progress toward goals.
Production Laborer
Mark Crest Ltd
Langley, BC
05.2022 - 03.2023
- Assisted in the operation of production equipment to meet daily goals.
- Loaded raw materials onto production lines for processing.
- Ensured that finished products met quality standards before packaging.
- Maintained inventory records of raw materials and supplies used in production processes.
- Transported finished goods between warehouses using hand trucks or pallet jacks.
TELECOMMUNICATION TECHNICIAN
DIGITEK
AUCKLAND, NEWZEALAND
07.2018 - 11.2019
- Maintain network by troubleshooting and repairing outages, testing network backup-procedures and updating documents
- Establishes voice and data Plan, design and troubleshoot local and wide-area network infrastructure of
- Fiber networks
- Networks by running, terminating, and splicing cables
- Work with external support groups and clients to trouble shoot and coordinate repair of network issues.
TECHINCAL SERVICE REPRESENTATIVE
THE WAREHOUSE GROUP
AUCKLAND, NEWZEALAND
09.2016 - 02.2018
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Worked with internal teams to deliver accurate information to customers and service accounts.
Education
IT Network
AVONMORE IT DIPLOMA
AUCKLAND,NEWZEALAND04.2016
B TECH - ELECTRONICS AND TELECOMMUNICATION
MAHATMA GANDHI UNIVERSITY
INDIA10.2013
Skills
- Customer Support Needs Assessment
- Product and Service Promotion
- Competitor Knowledge and Analysis
- Attention to Detail
- Customer Records
- Customer Service
- Knowledge of Product Features
References
REFERENCES: (AVAILABLE ON REQUEST
Timeline
Community Support Worker
Desc Services
07.2023 - Current
Production Laborer
VILLAGE CHEESE
04.2023 - Current
Production Laborer
Mark Crest Ltd
05.2022 - 03.2023
TELECOMMUNICATION TECHNICIAN
DIGITEK
07.2018 - 11.2019
TECHINCAL SERVICE REPRESENTATIVE
THE WAREHOUSE GROUP
09.2016 - 02.2018
IT Network
AVONMORE IT DIPLOMA
B TECH - ELECTRONICS AND TELECOMMUNICATION
MAHATMA GANDHI UNIVERSITY
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