Shweta Patel
Arthur,Canada
Summary
Hardworking Medical Biotechnologist and accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Sentrex Health Solutions
Arthur, Canada
05.2024 - 07.2025
- Responsible for the timely enrollment of the patient into the Patient Support Program.
- Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required.
- Reviews patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests.
- Provides therapy guidelines/education on the program to manage patient and physician expectations.
- Collects information and conducts patient financial assessment eligibility based on program guidelines.
- Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
- Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs.
- Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information.
Pharmacy Assistant
Innomar Strategies (AmerisourceBergen)
Burlington, Canada
06.2022 - 11.2023
- Maintained an organized and clean work environment in accordance with safety regulations.
- Collaborated closely with pharmacists to provide accurate drug information to customers.
- Assisted Pharmacist or the Registered Pharmacy Technician in filling prescriptions; Assisted patients picking up prescriptions.
Personal Disaster Assistant
Canadian Red Cross
Windsor, Canada
07.2020 - 11.2023
- Conduct client needs assessments to determine immediate, short and long-term needs of clients.
- Provide appropriate services based on the Technical Standards and the National Disaster Assistance Guidelines.
- Provide referrals to partner agencies and other community based groups.
- Communicate and report on progress, as appropriate, to the PDA Supervisor.
- Provide comfort to clients.
Customer Experience Associate
SWITCH HEALTH
Guelph, Canada
08.2021 - 02.2023
- Managing a high volume of inbound and outbound calls from clients and patients who need help and guidance with our services.
- Following standard operating procedures, industry regulations and also the Switch Health code of Conduct and Ethics.
- Always participating in personal performance development which has built my understanding and confidence in my work.
- I am able to use various tools as part of my work including share-point, teams, excel, outlook, When I Work app etc. independently.
- Escalate issues as per standard operating procedures.
- Supported company mission and values through honesty, integrity, and high-quality performance.
- Referred unresolved customer grievances to designated departments for further investigation.
- Implemented best practices in fostering exceptional customer care support and satisfying customers.
- Assisted associates with problem resolutions.
- Returned customer calls and responded to inquiries and complaints.
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Handled numerous issues with first call and smoothly coordinated escalations for complex and irate callers.
- Combined active listening skills, prepared scripts, and personal communication expertise to determine best solution for each caller.
SUPERVISOR/ BURRITO ARTIST
BARBURRITO FRESH MEXICAN GRILL
Windsor, Canada
11.2020 - 05.2021
- Performed Inventory for the stores according to its business needs.
- Maintained clean and well-organized counter to attract customers.
- Hired staff for special events and provided training in safety, sanitation, venue setup, and breakdown.
- Operated POS system to process transactions and account for money.
- Maintained steady work pace to deliver hot, fresh, and delicious meals.
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits.
- Resolved customer complaints, striving to have happy customer every time.
- Improved team member performance through motivation and training.
Laboratory Technician
MINISTRY OF HEALTH
Kisumu, KENYA
04.2017 - 06.2017
- Comprehensive analytical and forensic analyses, laboratory practices and procedures.
- Media preparation, standardization, laboratory safety, recording and interpretation of results.
- Carried out both chemical and bacteriological and effluent analysis examination of water and food for quality purposes.
- Introduced to serological examination of samples for DNA mapping in murder, paternity, rape and counterfeit currency, toxicological analysis of food samples as well as post-mortem samples.
- Introduced and operate atomic absorption and UV - Visible spectrophotometers, Genetic analyzers, turbidimeter, and conductivity meter and Ph.
- Followed protocols strictly to maintain proper control of hazardous materials and safely dispose of samples.
- Verified, recorded, and reported results on all tests performed in compliance with government requirements and internal lab procedures.
- Followed all lab instrument procedures and guidelines, kept lab clean, and routinely calibrated instruments for precision.
- Verified sample and specimen labeling and processing against standards with regular quality checks.
Education
Master's degree - Medical Biotechnology
University of Windsor
Windsor, ONBachelor's - Biomedical sciences
University of Eastern Africa, Baraton
Eldoret, Rift-Valley, KenyaSkills
- Professional Laboratory practices
- Serological examinations
- DNA mapping
- Toxicological analysis
- CRM experience
- Clinical Research
- Microsoft Outlook
- Microsoft Word
- Share point
- Customer service
- POS system operation
- Product knowledge
- Organization
- Task prioritization
- Teamwork
- Creative thinking
- Problem-solving
- Case Management
Certification
- Double major in Biotechnology and Biomedical sciences.
- Member, Ueab Biology Club.
- Laboratory Assistant.
- Awarded Best Presenter Certificate.
- Bachelor of Science, Biomedical Science and Biotechnology.
Timeline
Case Manager
Sentrex Health Solutions
05.2024 - 07.2025
Pharmacy Assistant
Innomar Strategies (AmerisourceBergen)
06.2022 - 11.2023
Customer Experience Associate
SWITCH HEALTH
08.2021 - 02.2023
SUPERVISOR/ BURRITO ARTIST
BARBURRITO FRESH MEXICAN GRILL
11.2020 - 05.2021
Personal Disaster Assistant
Canadian Red Cross
07.2020 - 11.2023
Laboratory Technician
MINISTRY OF HEALTH
04.2017 - 06.2017
Master's degree - Medical Biotechnology
University of Windsor
Bachelor's - Biomedical sciences
University of Eastern Africa, Baraton