SHWETA PARMAR
Hamilton,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Pita Pit
Hamilton, Ahmedabad, Canada, India
04.2022 - Current
- Helped clients navigate online systems within established frameworks to obtain services.
- Leveraged reference tools and conducted trainings to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Professor
H B Kapadia
HAMILTON, ON
09.2021 - 01.2022
- H B Kapadia taught a higher-level Python course at that institution while serving as a professor there in the academic years,
- Mentored and motivated students to increase class participation.
- Designed collaborative learning exercises to capitalize on students' resources and skills.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Collaborated with professors to manage education projects from start to finish.
- Advised students in personal matters, driving academics, attendance, and behaviors.
Junior Web Developer
Creative Addict
Ahmedabad, Gujarat
09.2019 - 08.2020
- Maintained a strong skill set in various technologies to update, optimize and rectify issues with the corporate website.
- Reviewed project specifications and devised solutions for use across multiple websites.
- Developed browser-compatible sites in line with Microsoft Edge, Google Chrome, and Mozilla Firefox standards.
- Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to the website without developer assistance.
- Designed effective interface technologies, frameworks and libraries such as HTML, CSS and XML.
- Identified issues with security system performance logs and notified appropriate personnel.
- Created successful page designs and navigation frameworks that achieved usability requirements.
- Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
- Established hosting for each website and completed go-live process by uploading sites to host account.
Education
Post Graduate - Business Analysis
Mohawk College of Applied Arts And Technology
Hamilton, ON06.2023
Cyber Security Analytics, Postgraduation - Cyber Security
Mohawk College
Hamilton, ON08.2022
Bachelor of Science - Computer Engineering
Alpha College of Engineering And Technology
Kalol05.2019
Skills
- I have strong written and spoken communication skills to manage clients or technical issues
- A desire to do better along the way, followed by teamwork to produce positive results
- Use MS Project to manage the project schedule on time
- Develop a variety of project strategies that meet the requirements
- JAMA is used to build test cases with different requirements
- Depth of understanding of business processes and graph-based UML representation for clients
- SWOT evaluation of the customer
- Data analytics and data cleaning for client presentation visualization are handled by IBM COGNOS
- Control a database using MYSQL
- As a computer expert, I am familiar with the special functions and resources available in Windows, Linux, Android, and IOS
- I worked with PYTHON, JAVA, JS, C, and C
- Detailed data analysis, stakeholder planning, a charter, and data documentation are used for elicitation
- Requirement traceability matrix for testing, as well as functional and non-functional requirements for projects and products
- Creative thinking for solutions to problems
- Elicitation strategy and facilitate the project
Accomplishments
- Seniors Connect program
- I worked for City Housing on their Senior Connects project, where I applied my analytical skills, a unique approach from the business course, and requirements, diagrams, and critical thinking to further my understanding of that industry
- Hamilton Street Railway - Use IBM to analyze, clan, and sanitize the ATS data Improve and enhance Hamilton's transportation services
Additional Information
- Use MS Project to manage the project schedule on time. Develop a variety of project strategies that meet the requirements. JAMA is used to build test cases with different requirements. Depth of understanding of business processes and graph-based UML representation for clients. SWOT evaluation of the customer. Data analytics and data cleaning for client presentation visualization are handled by IBM COGNOS. Control a database using MYSQL. As a computer expert, I am familiar with the special functions and resources available in Windows, Linux, Android, and IOS. I worked with PYTHON, JAVA, JS, C, and C++. Detailed data analysis, stakeholder planning, a charter, and data documentation are used for elicitation. Requirement traceability matrix for testing, as well as functional and non-functional requirements for projects and products.
Certification
- Certification completion in Business Intelligence Analyst foundations from IBM
- Certification completion in Enterprise Design Thinking Practitioner from IBM
- Certification completion in Business Analyst foundations – Business process modeling from LinkedIn.
- Certification completion in Six Sigma Green Belt from LinkedIn.
- Certification completion in Access 2019 Essential Training from LinkedIn.
- Certification completion in SQL from Data Camp.
Timeline
Customer Service Agent
Pita Pit
04.2022 - Current
Professor
H B Kapadia
09.2021 - 01.2022
Junior Web Developer
Creative Addict
09.2019 - 08.2020
Post Graduate - Business Analysis
Mohawk College of Applied Arts And Technology
Cyber Security Analytics, Postgraduation - Cyber Security
Mohawk College
Bachelor of Science - Computer Engineering
Alpha College of Engineering And Technology
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