Shweta Holkar
Lethbridge,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Hampton Inn By Hilton
03.2022 - Current
- Encouraged and promoted ideas aligned to business needs and benefits.
- Compiled training materials for new employees and tracked skill development.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Assisted various departments with change by communicating new improvement plans and expectations.
Front Desk Agent
Courtyard Marriott
07.2019 - 12.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Banquet Sales Executive
The Oberoi Group Of Hotels
08.2017 - 04.2019
- Prepared pricing agreements and contracts to close sales.
- Prospected new sales leads from directories, referrals and partners.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Built professional sales presentations to promote services to groups of potential customers.
Event Coordinator
Courtyard By Marriott
05.2013 - 04.2015
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Developed post-event reports to determine effectiveness of each event.
- Communicated with catering, lighting and sound companies to obtain price quotes.
Education
Post Graduation Diploma In Management - Marketing And Human Resource
Institute of Management Studies Ghaziabad
Ghaziabad 04.2017
Bachelor Of Arts - Sociology
Saint Mira’s College
Pune 05.2013
Skills
- Excellent People Skills
- Sales Trends
- Guest Relations
- Teamwork and Collaboration
Timeline
Operations Specialist
Hampton Inn By Hilton
03.2022 - Current
Front Desk Agent
Courtyard Marriott
07.2019 - 12.2021
Banquet Sales Executive
The Oberoi Group Of Hotels
08.2017 - 04.2019
Event Coordinator
Courtyard By Marriott
05.2013 - 04.2015
Post Graduation Diploma In Management - Marketing And Human Resource
Institute of Management Studies Ghaziabad
Bachelor Of Arts - Sociology
Saint Mira’s College
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