Shweta Fulwaria
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
09.2022 - 12.2023
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
Call Center Representative
Swiggy Food Delivery
10.2020 - 08.2022
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Receptionist
Sahara Star
03.2020 - 08.2020
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Diploma - Event Management
George Brown College
Toronto, ON04.2026
Skills
- Documentation
- Billing Adjustments and Refunds
- Order Processing
- De-Escalation Techniques
- Fluent Communication skills in English
- Active Listening
- Computer Skills
- Ability to use positive language
- Time Management
Languages
English
Full Professional
Certification
- Smart Serve
- Sanitation
Timeline
Customer Service Representative
Amazon
09.2022 - 12.2023
Call Center Representative
Swiggy Food Delivery
10.2020 - 08.2022
Receptionist
Sahara Star
03.2020 - 08.2020
Diploma - Event Management
George Brown College
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