Shweta Bhatia
Sydney,Canada
Summary
Highly organized and detail-oriented customer service professional with experience in executive support, operations, and customer service. Skilled in workforce scheduling, workload management, and internal communication. Adept at handling multiple priorities while maintaining confidentiality and efficiency. Strong interpersonal and problem-solving skills with a proactive approach to resolving challenges.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Agent
Foundever
05.2024 - Current
- Acknowledge and respond to customers' queries, complaints, and requests effectively and efficiently
- Exhibit strong written and verbal communication skills while documenting precise details of customer interactions, transactions, inquiries, and complaints accurately in the CRM while providing effective solutions
- Address escalated customer issues that require additional support and/or intervention from supervisors and/or other departments
- Offer technical support to the customers which include troubleshooting and guide the customers through necessary configurations and settings
- Assist in structuring workflows and improving efficiency in administrative and customer service operations
- Follow company protocols for handling sensitive information and customer data
Subject Specialist
Studiosity
03.2024 - 06.2024
- Provided structured and detailed feedback to students, improving their academic writing and analytical skills
- Imparted actionable suggestions and examples to enhance comprehension and academic performance
- Maintained strong communication and organization skills while managing multiple assignments simultaneously
Education
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Nova Scotia, Canada05.2025
Master of Commerce -
Punjab University
Punjab, India07-2021
Bachelor of Commerce -
Punjab University
Punjab, India07-2019
Skills
- Customer service and retention
- Proficiency in MS-Excel (Macros, Solver)
- Drafting editing communications
- Knowledge of CRM systems
- Operations Management
- Administrative Support
- Attention to details
- Instructional efficiency
- Problem-solving
- Structuring and Organizing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Certification
Introduction to Agile Management and Scrum.
Project Management - Capstone
Timeline
Customer Service Agent
Foundever
05.2024 - Current
Subject Specialist
Studiosity
03.2024 - 06.2024
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Master of Commerce -
Punjab University
Bachelor of Commerce -
Punjab University
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