Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Shveta Singh

Burnaby,BC

Summary

Dynamic Customer Support Representative with a proven track record at Loblaws, excelling in personalized client solutions and problem-solving. Leveraging digital literacy and strong communication skills, I consistently enhance customer satisfaction and drive operational efficiency. Committed to delivering tailored solutions in fast-paced environments, ensuring compliance and fostering productive teamwork.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Support Representative

Loblaws
Burnaby, British Columbia
02.2024 - Current
  • Provided exceptional customer service by assisting clients with inquiries, resolving complaints, and ensuring satisfaction.
  • Acted as a problem-solver by addressing customer concerns and offering tailored solutions.
  • Maintained in-depth knowledge of store offerings, and guided customers in selecting the right products to meet their needs.
  • Assisted clients with various transactions, ensuring accuracy and efficiency in every interaction.
  • Demonstrated flexibility by managing shifting priorities in a fast-paced environment, and working during evenings and weekends as required.

Administrative Intern

Turquoise Hotel – Garib Nawaz Hotels Pvt. Ltd.
Punjab, India
05.2019 - 12.2019
  • Facilitated managerial efforts in tracking workforce efficiency and deploying strategic measures for improved operation.
  • Aided in preserving HR standards while guaranteeing compliance with current rules.
  • Created a productive work environment through employee assistance.

Market Potential Analyst (Intern)

kotak mahindra bank
Chandigarh, India
04.2015 - 12.2015
  • Executed market surveys aimed at identifying emerging business prospects and target clients.
  • Created detailed reports for management's strategic decisions.
  • Implemented cross-functional initiatives to respond to market dynamics.

Education

MBA - Human Resources Management

Panjab University
Chandigarh, India
05-2019

Bachelor of Commerce -

Chitkara University
Punjab, India
05-2015

Skills

  • Personalized Client Solutions
  • Problem-solving: Adept at identifying issues, offering effective solutions, and collaborating with team members to achieve results
  • Digital Literacy: Proficient in mobile banking apps, Microsoft Office Suite (Excel, Word, PowerPoint), and web-based tools
  • Customer service: Extensive experience in handling customer inquiries, resolving issues, and maintaining high levels of satisfaction
  • Communication and Coordination: Strong interpersonal and communication skills, able to engage with clients and colleagues from diverse backgrounds
  • Multilingual Proficiency: English, Hindi, Punjabi

Certification

  • Managing Employee Compensation (Coursera, 2022)
  • Managing Employee Performance (Coursera, 2022)
  • Preparing to Manage Human Resources (Coursera, 2022)
  • Recruiting, Hiring, and Onboarding Employees (Coursera, 2022)
  • Excel Certification – (Udemy, 2024)
    Specializing in data analysis, financial reporting, and advanced Excel functions.

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Affiliations

  • Conducted research and developed marketing strategies for Kotak Mahindra Bank, contributing to new business prospects.
  • Assisted in managing client relationships, supporting long-term business growth and partnership opportunities.

Timeline

Customer Support Representative

Loblaws
02.2024 - Current

Administrative Intern

Turquoise Hotel – Garib Nawaz Hotels Pvt. Ltd.
05.2019 - 12.2019

Market Potential Analyst (Intern)

kotak mahindra bank
04.2015 - 12.2015

MBA - Human Resources Management

Panjab University

Bachelor of Commerce -

Chitkara University

Similar Profiles

CREATE PROFILE
Shveta Singh