SHUYING HU
Calgary,AB
Summary
Dynamic Administration Assistant at Maple Rain International Business Corp, adept at enhancing data management systems and fostering client relationships. Proven ability in data entry and time management, driving customer satisfaction through effective problem resolution. Recognized for supporting informed decision-making and improving office efficiency, contributing to overall business success.
Overview
12
12
years of professional experience
Work History
Addmistration Assistant
Maple Rain International Business Corp
Edmonton, AB
08.2024 - Current
- Enhanced data management systems to improve accessibility of information across the organization, facilitating informed decision-making.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Supported senior management to make informed decisions, conducting thorough market research.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Cashier
Bakery Shop
Hangzhou,China
11.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product selections and provided exceptional service.
- Managed inventory by restocking shelves and monitoring product freshness.
- Trained new cashiers on register operation and customer service best practices.
- Resolved customer inquiries and complaints promptly, ensuring repeat business.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Breeder
Self-employeed
Zhejiang,China
08.2020 - 05.2023
- Developed and implemented breeding programs to enhance genetic traits in livestock.
- Monitored animal health and growth, ensuring optimal conditions for breeding success.
- Collaborated with veterinarians to establish vaccination schedules and health protocols.
- Conducted regular assessments of breeding stock, identifying opportunities for genetic improvements.
- Analyzed market trends to adjust breeding strategies, maximizing profitability and sustainability.
- Organized successful mating pairs based on complementary genetics to produce high-performing offspring with desired traits.
- Collaborated with other breeders to exchange information on best practices and advancements in the industry, continuously improving operations.
- Educated potential customers on breed standards and characteristics, effectively marketing available animals for sale or stud services.
- Observed animals in heat to detect approach of estrus and exercised animals to induce or hasten estrus when necessary.
Lobby Guide
Rural Commercial Bank
Zhejiang,China
07.2014 - 03.2016
- Assisted customers with account inquiries, ensuring prompt and accurate responses.
- Processed loan applications, maintaining compliance with banking regulations.
- Facilitated communication between clients and bank representatives for enhanced service delivery.
- Developed knowledge of banking products to provide tailored recommendations to clients.
Education
Diploma - Business Management
ICL Graduate Business School
Auckland03-2017
College Diploma - Accounting
Lishui Polytechnic
Lishui,Zhejiang06-2014
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Relationship building
- Data entry
- File and record keeping
- Support services
- Client interaction
- Product and service sales
- Inventory management
- Email correspondence
- Marketing assistance
- Customer service
- Teamwork and collaboration
Languages
English
Professional Working
Chinese
Native or Bilingual
Timeline
Addmistration Assistant
Maple Rain International Business Corp
08.2024 - Current
Cashier
Bakery Shop
11.2022 - 06.2023
Breeder
Self-employeed
08.2020 - 05.2023
Lobby Guide
Rural Commercial Bank
07.2014 - 03.2016
Diploma - Business Management
ICL Graduate Business School
College Diploma - Accounting
Lishui Polytechnic