Summary
Overview
Work History
Education
Timeline
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Steven Hur

Arcadia

Summary

IT Professional with 10+ years experience in providing comprehensive technical support to end-users of visual effect studios. Successful in installing, configuring applications on multi-platform operating systems (Windows, MacOS & Linux) and providing IT technical support. Able to communicate effectively with all levels of management and users. Proficient analytical and logical troubleshooting skills as well as able to assess and recommend solutions that needs by the production team.

Overview

10
10
years of professional experience

Work History

Service Desk Technician

Rodeo FX
10.2022 - 03.2024
  • Managed user accounts (AD & Shotgrid), permissions, software licenses, and access controls, safeguarding studio data while maintaining efficiency in daily operations.
  • High-level front-line technical support for all post-production facilities on Windows & Mac desktop hardware, networking, printers, and video conferencing.
  • Maintained user software licenses for Microsoft, Autodesk, and Adobe Suite applications associated with the departments.
  • Support activities include problem investigation, resolution, follow-up and continuous improvement, and documentation.

System Administrator

Pixomondo Studios
01.2020 - 08.2022
  • Administration of local IT systems at Pixomondo's Los Angeles studio (Desktop workstations, laptops, servers, and renderfarm).
  • Responsible for maintaining desktop computers, and reimaging of desktops.
  • Operation and maintenance of backup and archival procedures.
  • Responsible for inventory management for all studio equipments.
  • Provide on/off boarding process of user accounts and workstations (provisioning, AD & VPN).
  • Assist users on MS Office 365, Teams & Outlook accounts(SaaS).

NOC Support Engineer

Verizon Digital Media Services
09.2013 - 08.2015
  • Priority set on functionality and health of network components for alarm conditions: including monitoring, analyzing and supporting critical incidents like weather and outages at all levels of network equipment at remote locations.
  • Executed Unix commands to back-end transaction processing systems to troubleshoot network issues.
  • Conducted server troubleshooting by running bash tools to: DRAC, purge server partitions, restarting frontend and backend services.
  • Effectively multitasked and prioritized consistently while maintaining high attention to detail and meeting SLA.

System Operations Support

Rhythm & Hues Studios
12.2010 - 02.2013
  • Provided technology support for 320+ users in multiple locations via phone, email, messenger and ticketing system.
  • Utilized NAGIOS to track and maintenance on 900+ machines, including variety of desktop machines, file servers, render nodes, and network switches.
  • Reimaging desktops for integration into company network and system.

Render IO

Walt Disney Animation Studios
02.2010 - 09.2010
  • Responsible for ensuring render tasks are properly prioritized in the LSF queue system and monitoring render farm's health on regular basis.
  • Troubleshoot render failures in the render farm and submit render jobs into proper category.

Tech Support TD

Rhythm & Hues Studios
09.2007 - 12.2009
  • Responsible for managing studio resources and providing render support.
  • Worked closely with production managers to gather and analyze attribute and process statistical data (render & disk forecast).
  • Assisted System team with installation, configuration and deployment of new equipment for production members.

Technical Assistant

Digital Domain
09.2005 - 06.2007
  • Responsible for management of disk space on the servers and data I/O transfers.
  • Respond to ticket inquiries from artists and assist them resolve any hardware or software problems.
  • Worked closely with production on prioritizing over-night renders and report any license/memory/cpu issues on them.

Education

Bachelor of Fine Arts - Computer Arts

Academy of Art University
San Francisco, CA

Timeline

Service Desk Technician

Rodeo FX
10.2022 - 03.2024

System Administrator

Pixomondo Studios
01.2020 - 08.2022

NOC Support Engineer

Verizon Digital Media Services
09.2013 - 08.2015

System Operations Support

Rhythm & Hues Studios
12.2010 - 02.2013

Render IO

Walt Disney Animation Studios
02.2010 - 09.2010

Tech Support TD

Rhythm & Hues Studios
09.2007 - 12.2009

Technical Assistant

Digital Domain
09.2005 - 06.2007

Bachelor of Fine Arts - Computer Arts

Academy of Art University

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Steven Hur