Shuo (Eric) ZHANG
RICHMOND,British Columbia
Summary
Insightful professional in media and communication, known for high productivity and efficiency in task completion. Possess specialized skills in investigative research, multimedia content creation, and ethical journalism. Excel in critical thinking, adaptability, and effective communication, ensuring success in fast-paced environments.
Dynamic leader with a proven track record at LEVEL UP Learning Centre, enhancing course quality and customer satisfaction. Leveraged data analysis and broadcast journalism skills to achieve significant milestones, demonstrating exceptional customer relationship management and media relations expertise.
Overview
12
12
years of professional experience
Work History
Director of Operations
LEVEL UP Learning Centre
Richmond, British Columbia
11.2016 - Current
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Contributed to the organizational strategic direction to improve course quality and services.
- Coordinated activities between different departments to ensure successful completion of projects.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
News Anchor and Reporter
Fairchild Radio Canada
Richmond, British Columbia
07.2018 - 03.2023
- Organized and delivered newscasts on a daily basis.
- Researched story background information to provide complete and accurate information.
- Maintained an active presence on social media platforms in order to engage viewers and promote upcoming programs.
- Gathered information from sources, such as government agencies, witnesses, or experts in various fields.
- Met deadlines with reliable, in-depth news coverage.
Mechanical Draft Technician
Nickel's Cabinets
Vancouver, British Columbia
09.2012 - 11.2016
- Reviewed and interpreted engineering drawings to ensure accuracy of design.
- Implemented revisions as required by engineering, customer or suppliers.
- Prepared cost estimates, contracts and technical reports.
Education
Associate of Applied Science - Mechanical Engineering
Niagara College
Welland, ON06-2012
Bachelor of Arts - Media Studies
Chengdu University of Technology
Chengdu, China06-2009
Skills
- Cross-department collaboration
- Customer relationship management
- Data analysis
- News research
- Video editing
- Media relations
- Audience engagement
- Broadcast journalism
Languages
English
Professional
Mandarin
Native/ Bilingual
Timeline
News Anchor and Reporter
Fairchild Radio Canada
07.2018 - 03.2023
Director of Operations
LEVEL UP Learning Centre
11.2016 - Current
Mechanical Draft Technician
Nickel's Cabinets
09.2012 - 11.2016
Associate of Applied Science - Mechanical Engineering
Niagara College
Bachelor of Arts - Media Studies
Chengdu University of Technology
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