SHUO YIN
Richmond,Canada
Summary
Insightful Academic Instructor known for high productivity and efficiency in task completion. Possess specialized skills in curriculum development, student engagement strategies, and performance assessment. Excel using critical thinking, communication, and adaptability to foster learning environments where students thrive.
Overview
4
4
years of professional experience
Work History
PTE Academic Instructor
Bright Future Language Training Center
Shanghai, China
09.2024 - Current
- Delivered PTE Academic instruction covering Speaking, Writing, Reading, and Listening modules.
- Assisted students in building effective test strategies, time management skills, and exam confidence.
Telephone Interviewer of Medicaid
Ironwood Insights Group, LLC
Chandler, USA
09.2022 - 12.2022
- Contact Medicaid applicants or recipients by phone to collect personal, financial, and health-related information needed to determine eligibility for Medicaid services.
- Accurately input collected information into Medicaid databases or systems, ensuring that all details are correctly recorded and up to date.
Customer Service/Operation Coordinator
Mobile Car Wash
Waco, USA
09.2021 - 12.2022
- Managed customer inquiries, service orders, and appointment scheduling for a mobile car cleaning business.
- Coordinated daily operations to ensure timely service delivery and customer satisfaction.
Education
Master of Science - Applied Computer Science – Database Administration
Fairleigh Dickson University
Vancouver, BC, Canada12.2025
Bachelor of Science - Business Administration Major – Management Concentration, Business Administration Major – International Business Concentration
University of Wisconsin
Superior, WI, USA05.2022
Skills
- Communication skills
- Customer service
- Microsoft Office
- Organization
- Database management
- Java, Python
- Team collaboration
- Time management
- Second Language(Mandarin/English)
Timeline
PTE Academic Instructor
Bright Future Language Training Center
09.2024 - Current
Telephone Interviewer of Medicaid
Ironwood Insights Group, LLC
09.2022 - 12.2022
Customer Service/Operation Coordinator
Mobile Car Wash
09.2021 - 12.2022
Master of Science - Applied Computer Science – Database Administration
Fairleigh Dickson University
Bachelor of Science - Business Administration Major – Management Concentration, Business Administration Major – International Business Concentration
University of Wisconsin