Information Technology Intern
Micheal Garron Hospital
825 Coxwell Ave East York, ON
10.2023 - 12.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Used ticketing systems to manage and process support actions and requests.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware and granted system permissions to new employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured and tested new hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.