Shun Michael A. Villegas
Toronto,ON
Summary
Proactive and caring worker with more than 10 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Teacher III
San Josef National High School
06.2017 - 08.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Volunteer Coordinator
Boy Scouts Of The Philippines-Cabanatuan Council
01.2011 - 08.2023
- Collaborated with local organizations to create meaningful volunteer opportunities tailored to the interests of young participants.
- Developed strong relationships with schools, community centers, and other stakeholders to promote the value of youth volunteering.
- Implemented best practices in volunteer management to ensure a safe, supportive, and inclusive environment for all participants.
- Maintained confidentiality of children and medical conditions or issues.
Store Assistant
AGB Store
06.2016 - 04.2017
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
Computer Teacher
Little Merry Hearts Montessori Center
06.2011 - 08.2016
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Customer Interaction Associate - Technical Support
TELUS International Philippines
11.2006 - 12.2009
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM software effectively for tracking all aspects of the client relationship management process efficiently.
- Balanced multiple responsibilities daily such as handling phone calls, emails and live chat communication while maintaining a high level of professionalism.
- Reduced wait times for customers by quickly assessing needs and directing them to appropriate resources or personnel.
- Handled escalated calls professionally, empathetically addressing customer frustrations and finding solutions when possible.
Education
Early Childhood Education -
Humber College
Toronto, ON2025
Professional Education Course - Professional Studies
Good Samaritan College
Cabanatuan City, Nueva Ecija, Philippines 04.2013
Bachelor of Science - Information Technology
AMA Computer College
Cabanatuan City, Nueva Ecija, Philippines08.2006
Skills
- Classroom Organization
- Age-Appropriate Activities
- Parent-Teacher Communication
- Strong Work Ethic and Dependable
- Communication and Interpersonal Skills
- Collaborative and Team-Oriented
- Motivating students
- Student Engagement
Affiliations
- Philippine Professional Board for Teachers
- Boy Scouts of the Philippines
Certification
- Standard First Aid with CPR/AED Level C
- Safecheck Advance Food Safety Certification
Availability
DAY TIME
Monday – Friday 9:00 AM – 5:00 PM
References
Available Upon Request
Timeline
Teacher III
San Josef National High School
06.2017 - 08.2023
Store Assistant
AGB Store
06.2016 - 04.2017
Computer Teacher
Little Merry Hearts Montessori Center
06.2011 - 08.2016
Volunteer Coordinator
Boy Scouts Of The Philippines-Cabanatuan Council
01.2011 - 08.2023
Customer Interaction Associate - Technical Support
TELUS International Philippines
11.2006 - 12.2009
Early Childhood Education -
Humber College
Professional Education Course - Professional Studies
Good Samaritan College
Bachelor of Science - Information Technology
AMA Computer College
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