SHUNEKA OLAYVAR
4420 33rd St San Diego
Summary
High-energy salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Insurance Advisor
Ehealth Insurance
05.2023 - 08.2024
- Advised clients on health insurance options, ensuring informed decision-making and optimal coverage.
- Streamlined enrollment processes, enhancing efficiency and reducing client wait times.
- Educated clients on policy details, facilitating understanding of benefits and limitations.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
Licensed Insurance Agent
Goosehead Insurance
10.2019 - 10.2022
- Cultivated new relationships with real estate and mortgage professionals that would be a key referall source in my ongoing business.
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, property, life and specialized policies such as earthquake and flood.
- Seek out new clients and develop clientele by networking to new customers and generate lists of prospective clients.
- Analyzed customer needs and provided best options, upselling products and services.
Insurance Sales Agent Trainee
Advanced Brokers Insurance Services
01.2019 - 09.2019
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Upsold products to policyholders and potential new clients. Averaged 30-45 daily cold and warm calls.
- Explained coverage options to potential & existing policyholders to ensure all clients had a good understanding of their specific coverage needs and requirements.
- Wrote new insurance business from referral sources and provided customer service on all new business to ensure renewals were achieved.
Insurance Sales Agent
Auto Club of Southern California
06.2015 - 10.2017
- Sold all personal lines polices, which included auto, home, watercraft, flood, earthquake and umbrella policies.
- Sales were a combination of face to face customer interactions, outbound phone call and online internet inquiries.
- Averaged 50-75 daily outbound cold calls for new business as well as 25-30 warm calls for internet customer inquiries for new quotes.
- Focused on generating 6-8 new quotes per day via phone call, email follow up and existing customer referrals.
- Counseled prospects and policyholders on coverage, limits and regulations to ensure both the customer and the company did not have any liability exposures.
Wireless Sales Representative
Verizon Wireless
01.2008 - 05.2014
- In retail store front sold new lines of service. Upgrading cell phones along with upselling plans and wireless accessories.
- Helped existing customers with technical issues billing and plan questions.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Education
High School Diploma -
EL CAMINO HIGH SCHOOL
Oceanside, CA07.2005
Skills
- Relationship Building
- Conducting outbound calls
- Email communication strategy
- Upselling and Cross-Selling
- Product Description
- Customer service expertise
- Effective verbal communication
- Optimized time utilization
- Customer loyalty development
- Experience with Salesforce solutions
Certification
- Licensed Property and Casualty Insurance Agent
License# CA 0K35006. Since 2015
- Accident & Health or Sickness Insurance Adviser
License# CA 0K35006, FL G028676. Since 2023
Timeline
Health Insurance Advisor
Ehealth Insurance
05.2023 - 08.2024
Licensed Insurance Agent
Goosehead Insurance
10.2019 - 10.2022
Insurance Sales Agent Trainee
Advanced Brokers Insurance Services
01.2019 - 09.2019
Insurance Sales Agent
Auto Club of Southern California
06.2015 - 10.2017
Wireless Sales Representative
Verizon Wireless
01.2008 - 05.2014
High School Diploma -
EL CAMINO HIGH SCHOOL
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