SHUNEKA OLAYVAR
4420 33rd St San Diego
Summary
High-energy salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Insurance Advisor
Ehealth Insurance
San Diego, CA
05.2023 - 08.2024
- Advised clients on health insurance options, ensuring informed decision-making and optimal coverage.
- Streamlined enrollment processes, enhancing efficiency and reducing client wait times.
- Educated clients on policy details, facilitating understanding of benefits and limitations.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
Licensed Insurance Agent
Goosehead Insurance
Santee, CA
10.2019 - 10.2022
- Cultivated new relationships with real estate and mortgage professionals that would be a key referall source in my ongoing business.
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, property, life and specialized policies such as earthquake and flood.
- Seek out new clients and develop clientele by networking to new customers and generate lists of prospective clients.
- Analyzed customer needs and provided best options, upselling products and services.
Insurance Sales Agent Trainee
Advanced Brokers Insurance Services
Encinitas, CA
01.2019 - 09.2019
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Upsold products to policyholders and potential new clients. Averaged 30-45 daily cold and warm calls.
- Explained coverage options to potential & existing policyholders to ensure all clients had a good understanding of their specific coverage needs and requirements.
- Wrote new insurance business from referral sources and provided customer service on all new business to ensure renewals were achieved.
Insurance Sales Agent
Auto Club of Southern California
San Diego, CA
06.2015 - 10.2017
- Sold all personal lines polices, which included auto, home, watercraft, flood, earthquake and umbrella policies.
- Sales were a combination of face to face customer interactions, outbound phone call and online internet inquiries.
- Averaged 50-75 daily outbound cold calls for new business as well as 25-30 warm calls for internet customer inquiries for new quotes.
- Focused on generating 6-8 new quotes per day via phone call, email follow up and existing customer referrals.
- Counseled prospects and policyholders on coverage, limits and regulations to ensure both the customer and the company did not have any liability exposures.
Wireless Sales Representative
Verizon Wireless
San Diego, CA
01.2008 - 05.2014
- In retail store front sold new lines of service. Upgrading cell phones along with upselling plans and wireless accessories.
- Helped existing customers with technical issues billing and plan questions.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Education
High School Diploma -
EL CAMINO HIGH SCHOOL
Oceanside, CA07.2005
Skills
- Relationship Building
- Conducting outbound calls
- Email communication strategy
- Upselling and Cross-Selling
- Product Description
- Customer service expertise
- Effective verbal communication
- Optimized time utilization
- Customer loyalty development
- Experience with Salesforce solutions
Certification
- Licensed Property and Casualty Insurance Agent
License# CA 0K35006. Since 2015
- Accident & Health or Sickness Insurance Adviser
License# CA 0K35006, FL G028676. Since 2023
Timeline
Health Insurance Advisor
Ehealth Insurance
05.2023 - 08.2024
Licensed Insurance Agent
Goosehead Insurance
10.2019 - 10.2022
Insurance Sales Agent Trainee
Advanced Brokers Insurance Services
01.2019 - 09.2019
Insurance Sales Agent
Auto Club of Southern California
06.2015 - 10.2017
Wireless Sales Representative
Verizon Wireless
01.2008 - 05.2014
High School Diploma -
EL CAMINO HIGH SCHOOL