Shumaila Saeed

Enterprise Mobility Administrator - Feb 2019 - Till today.

• Managing and monitoring Knox, DEP, MDM servers and New Intune server admin center.
• Managing and Monitoring device compliance status on Knox as well as on DEP Apple servers.
• Responsible for managing IT Mobility team.
• Assigning tasks and communicating the change management to peers.
• Handling Migrating user projects from Workspace one to Intune.
• Coordinating with Vendors for IOS, Android device to be ordered have them available for deployment.
• Attending weekly meetings to review weekly reports extracted regards issues reported and upcoming changes.
• Reviewing and updating documentation and policies for end-user use and for the nationwide tech support team.
• Handel all the company executive's Mobile devices in term of deployment, hardware upgrade and other requests/inquires.
• When staffing levels are low, I assist end users with any inquiries that my juniors can resolve.
• Store Managers, Dietitian's, DFRS and all the critical to business users monitor and assign task to my team to priorities resolution as soon as possible.
• Report and escalate re-occurring problems to relevant department.
• Any IOS/Android OS updates have them blocked to monitor to test and then realize to end user devices in prod.

Windows Migration from WIN 8 to WIN 10- 2018 to 2019 Jan.

• Plan Target Infrastructure & Platforms
• Plan Design, Build, Test & Manage Gold Operating System Image
• Clear communication with end-users.
• Managing application packages on SCCM.
• Maintaining enterprise version of applications, web-based application and special application relevant with different department.
• Attending daily hurdles once project in prod. to report issues and maintaining logs of the errors.
• Coordinate with different departments which include network team, project manager and support technicians to monitor end results.
• Managing and upgrading Hardware deployment nationwide within company.
• Handling executive's laptop migration in person to avoid delays and errors.
• Responsible to handle one office, consist of 600 users including VPs and Up. managing deployment, monitoring, maintaining hardware inventory, and reporting errors and implementing the fix to them.
• Maintained System Center 2012 Configuration Manager. Implemented Configuration Manager 1100 Client Deployment Migrating Windows 7 to windows10.

Multi-factor authentication implement project - March2017 to December 2017.

• Educate the users via email, Yammer and manage tech visits on floors to communicate with end users.
• Designing and implementing MFA policies
• Plan and provide for a range of access needs.
• Testing and considering using SMS or OTP.
• Verifying and monitoring compliance requirements carefully.
• Plan for lost devices and how to secure company confidential content
• Plan to deploy MFA to remote workers.
• Plan your deployment in phases: Prepare to review and revise.
• Handling all company executives, CFO etc. one on one by implementing MFA app on their Mobile devices.
• Regularly Report to Leadership on Progress

Help Desk analyst Level II

provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication or through phone to the client or the end user.

• Provide excellent services through phone to IT users for basic end user related hardware’s and software’s, desktop related LAN network systems.
• Configuration and resetting the network access accounts whenever required.
• Installation of new hardware’s and software’s.
• Processing software’s and hardware’s by coordinating user setups, installations and upgrades.
• Provide training to end users.
• Frequently correlated with other departments to provide quick and accurate customer service for installers and vendors.
• Documented unresolved complaints for the supervisors.
• Maintained rules and regulations set by the IT department for the use of equipment in the Lab.
• Handled priority trouble tickets, customers, and escalated issues using a wide variety of technique