Shumaila Rizwan
Calgary,AB
Summary
Retail Sales Associate with extensive experience in customer engagement and sales. Proven ability to communicate product benefits clearly and upsell effectively in high-pressure environments. Demonstrated reliability and quick learning skills, contributing to efficient store operations both independently and collaboratively.
Overview
2
2
years of professional experience
Work History
Sales Associate
Aventura Marketing
Calgary, Alberta
09.2025 - Current
- Assisted customers in locating specific products while providing comprehensive product advice.
- Delivered accurate information regarding products, prices, and services to enhance customer understanding.
- Resolved customer complaints professionally to maintain satisfaction and loyalty.
- Upsold additional items aligned with customer interests and needs to maximize sales opportunities.
Customer Service Cashier
Home depot
Calgary, Alberta
04.2025 - 09.2025
- Processed cash, check, debit, and credit card payments using Point-of-Sale system efficiently and accurately.
- Assisted customers with product inquiries, directing them to appropriate departments for resolution.
- Maintained clean and organized checkout area to enhance operational efficiency.
- Adhered to store policies and loss prevention procedures to minimize risk.
- Delivered professional customer service in fast-paced retail environment consistently.
Sales Agent
United west
Calgary, Alberta
09.2024 - 04.2025
- Demonstrated products, highlighting features, benefits, and usage for customer clarity.
- Upsold products to enhance sales opportunities effectively.
- Engaged customers with confident communication to build trust.
- Identified needs and recommended suitable products.
- Addressed customer questions and objections professionally.
- Worked independently to achieve sales targets within company guidelines.
Sales Advisor
Best Buy
Calgary, Alberta
09.2023 - 04.2024
- Provided phone and in-person customer assistance, answering product questions, and offering tailored recommendations.
- Guided customers in selecting products by clarifying features and benefits, enhancing decision-making.
- Executed product demonstrations to boost customer confidence and drive sales.
- Maximized transaction value by upselling accessories, warranties, and services.
- Accurately processed POS transactions with efficiency.
- Maintained organized displays, adhering to merchandising standards.
Education
Bachelor of Science - Psychology
University of Calgary
Calgary11-2024
Skills
- Customer support strategies
- Sales tactics
- Product insights
- Point-of-sale systems
- Inventory oversight
- CRM expertise
- Merchandising guidelines
- Upselling methods
- Communication effectiveness
- Multitasking abilities
- Cash management
- Demonstration techniques
- Active listening skills
Timeline
Sales Associate
Aventura Marketing
09.2025 - Current
Customer Service Cashier
Home depot
04.2025 - 09.2025
Sales Agent
United west
09.2024 - 04.2025
Sales Advisor
Best Buy
09.2023 - 04.2024
Bachelor of Science - Psychology
University of Calgary