Shumail Zulfiqar
Dollard-Des Ormeaux,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Customer Account Specialist
Volkswagen Credit, Inc
Montréal, QC
09.2022 - 01.2023
- Contacted customers with delinquent accounts to solicit payment.
- Negotiated payment plans with clients experiencing financial difficulties, reducing bad debt.
- Accepted and processed customer payments and applied toward account balances.
- Utilized CRM software to track account activities, sales opportunities, and client communications.
- Responded promptly to internal and external emails regarding account discrepancies.
- Reviewed contact and account history to make quality outbound calls.
- Followed up on overpaid accounts and prepared customer refund check requests.
- Assisted in resolving escalated customer complaints quickly and efficiently.
Accounts Receivable Specialist
Marchon Canada
Montréal, QC
07.2017 - 05.2018
- Generated financial statements and reports detailing accounts receivable status
- Created commission reports for Marchon sales specialists across Canada
- Have hands-on experience in operating spreadsheets and accounting software (SAP)
- Reviewed and verified accuracy of invoices and account balances.
- Reconciled discrepancies between customer payments and invoices due.
- Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Implemented program to create daily spreadsheets and streamline financial reporting.
Accounting Secretarial Assistant
Luxia Innovation (Formerly known as Fabricaire INC)
Saint-Laurent, QC
06.2015 - 08.2015
- Arranged all the payroll documents, entered the appropriate entries, sorted them, and sent the final sorted reports to the management team
- Maintained a record of daily employee attendance, and entered leaves, half-day leaves, over-time working and other entries, and submitted them to the manager at the end of the month
- Entered incoming shipments into inventory ledgers, and prepared packing slips for the products
- Performed other secretarial duties.
Summer Intern
McGill University Health Centre Foundation
Lachine, QC
06.2010 - 08.2010
- Worked as an assistant in the clerical, emergency, intensive care, surgical, maintenance, and shipping departments
- Assisted nurses where necessary in the care of patients and maintenance of unit
- Cared for patients before and after surgery as well as assisted surgical operations
- Performed filing as requested, made file labels, stuffed enveloped, and sorted documents
- Restocked supplies for the departments.
Education
Bachelor's Degree - Life Sciences - Agricultural and Environmental Sciences
McGill University
Sainte-Anne-de-Bellevue, QC12.2016
Skills
- Accounts Receivable
- SAP
- Account Reconciliation
- Time Management
- Bilingual
- Research proficiency
- Microsoft Office proficiency
- Report Writing
- Account updating
- Issue investigations
- Account Administration
- CRM Software
- Computer skills
- Typing
- Data entry
Languages
- English
- French
References
References available upon request.
Timeline
Customer Account Specialist
Volkswagen Credit, Inc
09.2022 - 01.2023
Accounts Receivable Specialist
Marchon Canada
07.2017 - 05.2018
Accounting Secretarial Assistant
Luxia Innovation (Formerly known as Fabricaire INC)
06.2015 - 08.2015
Summer Intern
McGill University Health Centre Foundation
06.2010 - 08.2010
Bachelor's Degree - Life Sciences - Agricultural and Environmental Sciences
McGill University
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