Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Shumaia Alam

Scarborough,ON

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader

Mcdonald’s
05.2021 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations while ensuring cleanliness and positive behaviour at all times.
  • Accurately operated cash register to process customer payments on drive-thru and front counter.
  • Restocking of supplies and organizing products to maintain manager expectations.
  • Trained and verified new team members by teaching them the correct procedures for all areas of operations.
  • Mentored and guided employees for proper completion of assigned duties.

Education

Science And Aviation

University of Waterloo
Waterloo, ON
05.2027

High School Diploma -

Cedarbrae Collegiate Institute
Scarborough, ON
06.2023

Skills

  • POS systems
  • Approachable and Sociable
  • Leadership/Teamwork
  • Respectful
  • Organized
  • Excellent Time Management
  • Hardworking and Reliable
  • Multilingual -Able to speak fluently in more than 3 languages

Certification

Cedarbrae Collegiate Institute

-Core French Certificate

-Junior Senate in Student Council

-Treasurer of Muslims Student Association

Volunteer Experience

McDonald's McHappy Day | May 2022

  • Engaged customers in social conversations to build potential for sales.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Balanced and organized cash box by handling cash and storing coupons.

WISA Sustainable Aeronautics Summit | October 2023

  • Help with the teardown and organizing of the facility, putting away booklets and equipment used for the summit to ensure an efficient and well-run end to the summit.
  • Collaborate with the team to return the venue to its original condition, playing an important role in the post-summit cleanup process to leave a great and lasting impression.

Timeline

Team Leader

Mcdonald’s
05.2021 - Current

Science And Aviation

University of Waterloo

High School Diploma -

Cedarbrae Collegiate Institute

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Shumaia Alam