Shuk Yan Wu
Scarborough,ON
Summary
Dynamic and results-oriented Receptionist with a proven track record at Water Q Spa, adept in customer service and office administration. Excelled in enhancing customer satisfaction and streamlining operations through expert use of Microsoft Office and effective problem-solving. Skilled in fostering positive client relations and efficiently managing insurance claims, demonstrating exceptional organization skills and a professional demeanor.
Overview
2
2
years of professional experience
Work History
Receptionist
Water Q Spa
05.2024 - Current
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Reduced customer complaints by implementing effective communication strategies and problem-solving techniques.
- Expedited workflow through proficient use of software tools such as Microsoft Excel, Word, Access, and other database programs.
- Increased patron satisfaction by promptly addressing concerns and resolving issues in a professional manner.
- Verified patient insurance eligibility and benefits.
- Tracked insurance claims to help policyholders settle claims,
Receptionist
Cozy Corner Health Centre
10.2023 - 05.2024
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Worked with customers and insurance companies to obtain payments.
- Increased efficiency by automating routine tasks using Excel macros and other programming tools.
Receptionist
Uheal Rehab Centre
08.2022 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
Education
Bachelor Of Science - Psychology
University of Toronto
ScarboroughSkills
- Organization skills
- Time management
- Data entry
- Customer and client relations
- Appointment scheduling
- Office administration
- Calm demeanor
- Positive and professional
- Customer service
- Attention to detail
- Problem-solving
- Microsoft office
- Team collaboration
- Billing and invoicing
- Customer complaint resolution
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Receptionist
Water Q Spa
05.2024 - Current
Receptionist
Cozy Corner Health Centre
10.2023 - 05.2024
Receptionist
Uheal Rehab Centre
08.2022 - 10.2023
Bachelor Of Science - Psychology
University of Toronto
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