Shuk Yan Wu
Scarborough,ON
Summary
Efficient Receptionist Administrator known for productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in customer service, data entry, and schedule management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth office operations and positive client interactions.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
Water Q Spa
Markham, Ontario
06.2024 - 08.2025
- Obtained and processed payments from clients for products and services.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Developed and implemented medical billing procedures, policies and standards.
- Collaborated with teams to streamline processes and improve workflow efficiency.
Receptionist
Cozy Corner Health Centre
Scarborough
06.2023 - 06.2024
- Scheduled appointments and maintained calendar for office personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured all paperwork was completed accurately prior to submitting it for insurance billing purposes.
- Provided excellent customer service standards that exceeded expectations.
Physiotherapy Assistant
Uheal Rehab Centre
North York, ON
08.2022 - 06.2023
- Assisted physiotherapists in preparing treatment areas and equipment for patient sessions.
- Assisted with the application of physical modalities such as hot packs, cold packs, ultrasound machines, electrical stimulation devices, and traction units.
- Educated patients on proper techniques for home exercises and rehabilitation practices.
- Instructed patients on proper stretching techniques to help improve range of motion.
Education
Bachelor of Science - Statistics
University of Toronto
Toronto, NoneSkills
- Medical billing
- Communication skills
- Customer service
- Document preparation
- Microsoft Excel
- Team collaboration
- Patient education
- Office administration
- Client relations
- Problem-solving aptitude
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Receptionist Administrator
Water Q Spa
06.2024 - 08.2025
Receptionist
Cozy Corner Health Centre
06.2023 - 06.2024
Physiotherapy Assistant
Uheal Rehab Centre
08.2022 - 06.2023
Bachelor of Science - Statistics
University of Toronto
Similar Profiles
Shuk Yan WuShuk Yan Wu
Receptionist at Water Q SpaReceptionist at Water Q Spa
Bibi HelmesBibi Helmes
Senior Human Resources & Operations Manager at THE ROYAL CORIN THERMAL WATER RESORT & SPASenior Human Resources & Operations Manager at THE ROYAL CORIN THERMAL WATER RESORT & SPA
Ashley LantiguaAshley Lantigua
Spa Chemist /General Cleaner at Blu Water Medi Spa SalonSpa Chemist /General Cleaner at Blu Water Medi Spa Salon
Samanpreet KaurSamanpreet Kaur
Contact Center Representative & Insurance Sales Advisor at TD InsuranceContact Center Representative & Insurance Sales Advisor at TD Insurance
Dhwani MehtaDhwani Mehta
Account Coordinator at SMS SecurityAccount Coordinator at SMS Security