Shukura Mays
Berkeley,CA
Summary
Compassionate and resourceful Community Health Worker and Case Management professional with over 10 years of experience supporting seniors, individuals with disabilities, families, and underserved populations. Skilled in community outreach, client engagement, housing navigation, benefits advocacy, crisis intervention, and care coordination. Experienced in building trusting relationships, connecting individuals to critical resources, and collaborating with multidisciplinary teams to promote stability, independence, and quality of life. Recognized for strong communication, problem-solving, and person-centered service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CARE PROVIDER
In-Home Supportive Services (IHSS)
Oakland, CA
08.2016 - Current
- Provide compassionate in-home support to elderly and disabled individuals, promoting dignity, independence, and safety.
- Assist clients with activities of daily living, mobility support, meal preparation, and household management.
- Coordinate transportation, appointments, and community access services.
- Support clients with organization, communication, and resource navigation.
- Build trusted relationships while maintaining client confidentiality and professional standards.
CASE MANAGER
East Bay Innovations
San Leandro, CA
07.2025 - 02.2026
- Managed a caseload of individuals with disabilities transitioning to greater independence and community integration.
- Developed and implemented individualized service plans based on client goals and needs.
- Connected clients to housing resources, healthcare providers, transportation services, IHSS, Medi-Cal, and community-based supports.
- Collaborated with families, service providers, landlords, and community partners to address barriers and promote stability.
- Maintained comprehensive case documentation, assessments, service plans, and progress notes.
- Supported clients through crisis situations and complex systems navigation while advocating for client-centered solutions.
CUSTOMER SERVICE ASSOCIATE
Hertz
San Carlos, CA
06.2022 - 03.2023
- Delivered exceptional customer service while managing rental contracts and administrative processes.
- Resolved customer concerns and conflicts in a professional and timely manner.
- Maintained accurate records and ensured compliance with company policies.
- Collaborated with team members to meet operational goals and enhance customer satisfaction.
Education
COMMUNITY HEALTH WORKER APPRENTICESHIP CERTIFICATE -
Berkeley City College
Berkeley, CA05-2026
Some College (No Degree) - Psychology, Child & Adolescent Development, Business Management
California State University, Northridge
Northridge, CA05-2013
Skills
- Community Outreach & Engagement
- Case Management & Care Coordination
- Housing Navigation & Resource Coordination
- Client Advocacy
- Crisis Intervention & De-escalation
- Benefits Navigation (IHSS, Medi-Cal, SSI/SSDI, CalFresh)
- Trauma-Informed Care
- Community Partnerships
- Documentation & Case Notes
- Conflict Resolution
- Microsoft Office Suite
- Google Workspace
- Conversational Spanish
Certification
- Community Health Worker Apprenticeship Certificate (2026)
- Adult Mental Health First Aid
- Northstar Digital Literacy Certificate
RELEVANT EXPERIENCE
- Assisted clients in accessing housing resources, affordable housing opportunities, and supportive community services.
- Connected individuals and families with public benefits including Medi-Cal, CalFresh, SSI/SSDI, and IHSS.
- Conducted outreach and engagement with diverse populations including seniors, individuals with disabilities, and vulnerable community members.
- Collaborated with social service agencies, healthcare providers, housing professionals, and community organizations to coordinate services.
- Utilized trauma-informed and person-centered approaches to support client goals and self-sufficiency.
- Provided crisis intervention, problem-solving, advocacy, and resource linkage during challenging life transitions.
- Maintained accurate documentation, assessments, service plans, and progress notes while ensuring confidentiality and compliance.
Languages
Spanish
Professional Working
Timeline
CASE MANAGER
East Bay Innovations
07.2025 - 02.2026
CUSTOMER SERVICE ASSOCIATE
Hertz
06.2022 - 03.2023
CARE PROVIDER
In-Home Supportive Services (IHSS)
08.2016 - Current
COMMUNITY HEALTH WORKER APPRENTICESHIP CERTIFICATE -
Berkeley City College
Some College (No Degree) - Psychology, Child & Adolescent Development, Business Management
California State University, Northridge