Shukura Mason
Mississauga
Summary
Goal-oriented Customer Service Manager with 6 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Streetcar Operator
TTC
10.2023 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Followed company policies and procedures and maintained compliance with standards.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
Security Officer
Paragon Security
07.2023 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Security Dispatcher
H.A.R.P Security
06.2023 - 07.2023
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
Customer Service Manager
Walmart
12.2016 - 05.2023
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives and sales.
- Deal with customers through telephone, electronic means, and face to face
- Followed through with client requests to resolve problems.
Outbound Call Centre Representative
SmartSetter
10.2021 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced environment.
Admin Assistant/Receptionist
Forensic Science
02.2019 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly
- Provided clerical support to company employees by copying, faxing and filing documents.
- Prepare and modify documents, including cases, reports, memos and emails
- Routed incoming mail and messages to relevant personnel without delay
Security Guard
Paladin Security, Etobicoke General Hospital
10.2018 - 02.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Education
Diploma - Private Investigation
Sheridan College
Brampton, ON04.2021
High School Diploma -
Iona Catholic Secondary School
Mississauga, ON06.2013
Skills
- Able to communicate effectively and listen to instructions
- Effective time management skills
- Able to provide professional customer service at all times
- Strong written and verbal communication, interpersonal, and customer-service skills
- Able to work well independently as well as part of team
- Strong work ethic and integrity
- Able to work flexibility, initiative, good judgment and discretion
- Staff Training
- Microsoft Office
- Microsoft Word
- Data Entry (Less than 1 year)
- Time Management
- Administrative Experience
- Sales
- Microsoft Outlook
Certification
- CPR C & AED License - Mar 2023-Mar 2026
- Smart Serve
Timeline
Streetcar Operator
TTC
10.2023 - Current
Security Officer
Paragon Security
07.2023 - 10.2023
Security Dispatcher
H.A.R.P Security
06.2023 - 07.2023
Outbound Call Centre Representative
SmartSetter
10.2021 - 01.2022
Admin Assistant/Receptionist
Forensic Science
02.2019 - 04.2019
Security Guard
Paladin Security, Etobicoke General Hospital
10.2018 - 02.2019
Customer Service Manager
Walmart
12.2016 - 05.2023
- CPR C & AED License - Mar 2023-Mar 2026
- Smart Serve
Diploma - Private Investigation
Sheridan College
High School Diploma -
Iona Catholic Secondary School
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