Summary
Overview
Work History
Education
Skills
Timeline
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Shukri Osman

Etobicoke,ON

Summary

Dedicated and experienced professional with a proven track record in customer service excellence and a passion for public transportation. Possessing strong communication, interpersonal, and problem-solving skills, I am committed to delivering exceptional service and care to passengers of the Toronto Transit Commission. With a keen eye for detail and a proactive approach to challenges, I am eager to contribute to the TTC's mission of providing safe, efficient, and inclusive transportation solutions for the diverse communities of Toronto. My adaptable nature and willingness to learn make me a valuable asset to the TTC team, as I strive to uphold the highest standards of professionalism and service excellence in every interaction.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sephora
10.2021 - Current
  • Part of fraud analysis team involved with assessing account and payment validity .
  • Working with accounts receivable to maintain and process client accounts, invoicing and records .
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Transit Clerk

Great Connections Employment Services TTC Contract
05.2017 - 11.2020
  • Gained extensive knowledge on Toronto Transit commission locations , Bus routes , Train routes and policies
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers traveling on Toronto Transit Commission, paying attention to special needs or wants.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked flexible hours across night, weekend and holiday shifts.

Parking Enforcement Officer

Commissionaires Great Lakes
11.2014 - 02.2017
  • Guiding vehicles through both terminal 1 and 3 of Pearson international airport .
  • Assisted IRCC with special terminal access control for Syrian immigration at Pearson airport.
  • Dispatch prearranged vehicles to customers including members of the Royal family, various celebrities and Political ambassadors.
  • Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Education

High School Diploma -

Earl Haig Secondary School
North York, ON
06.2006

Skills

  • Verbal and Communication Written
  • AODA Training
  • Financial Needs Determination
  • First Aid and CPR
  • Microsoft Word and Excel
  • Customer Service and Assistance
  • Electronic Information System
  • Customer Service and Assistance
  • Patient Registration
  • Office Administration
  • Document Filing
  • Information Security
  • Data Collection

Timeline

Customer Service Representative

Sephora
10.2021 - Current

Transit Clerk

Great Connections Employment Services TTC Contract
05.2017 - 11.2020

Parking Enforcement Officer

Commissionaires Great Lakes
11.2014 - 02.2017

High School Diploma -

Earl Haig Secondary School

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Shukri Osman