Shukri Farah
Edmonton,AB
Summary
Multifaceted human services worker dedicated to helping communities build individual and collective leadership. Adept at working closely with marginalized communities and at-risk newcomer families to help alleviate the day-to-day challenges. Exhibits exceptional interpersonal and community skills with strong cultural competency and interviewing skills. Flexible hard worker ready to learn and contribute to team success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Family Connector
The Family Centre
Edmonton, AB
11.2023 - Current
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Facilitated family time between children in care and their parents weekly and documenting interactions accurately for the court to review.
- Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Attended professional trainings related to best practices in cases of Indigenous practices to better serve our kids and parents in care.
Settlement Counsellor
Catholic Social Services
Edmonton, AB
10.2021 - 06.2023
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent bilingual service and attention to clients when face-to-face or through phone conversations.
- Put together settlement plans including needs assessments and integration strategies.
- Answered phones, greeted clients, scheduled appointments and made travel arrangements.
- Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to sponsorship and settlement plans.
Case Manager
IFSSA, Islamic Family & Social Services Association
Edmonton, AB
10.2017 - 09.2021
- Advocated for clients' best interest in school settings, at family court and in other systems that interfaced with client and family.
- Helped domestic violence clients throughout the journey to independence and safety.
- Conduct client intake and assessment to determine eligibility for programs and services.
- Representing the organization in community events.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Implemented community outreach and engagement plans to reach vulnerable communities.
Community Outreach Worker
Carya Society of Calgary, Calgary Family Services
Calgary, AB
02.2014 - 08.2017
- Advocated for immigrant families requiring assistance in areas of social/legal/educational and affordable housing within the city of Calgary and surrounding area.
- Organized community outreach programs tailored to empowering immigrant families.
- Worked with other local shelters to provide emergency assistance when needed.
- Participated in community activities aimed at building safe environment for newcomers.
- Connected families with other Calgary and area programs and schools when required.
- Served in various leadership roles to plan and manage community initiatives.
Unit Clerk/Booking Clerk
Alberta Health Services, Rockyview General Hospital
Calgary, AB
03.2012 - 10.2015
- Admitted patients into appropriate inpatient units; and arranged transport for patients going to hospice, and other health care facilities.
- Registered notice of birth for all deliveries within the region in accordance with Alberta Vital Statistic requirements.
- Drafted monthly schedules for doctors/residents for the Women’s Health unit and ER.
- Pre-booked monthly elected caesarean sections with the appropriate doctor/schedule.
- Arranged for continuity of care for outpatients clients; requiring follow ups with community doctors, specialist, and/or diagnostic centres.
Admission Advisor
Columbia College
Calgary, AB
08.2009 - 07.2011
- Explained admission requirements to prospective postsecondary upgrading students; recent graduates from the LINC programs that are enrolling in ESL (English as a Second Language).
- Prepared testing necessities, led new student orientations, and conducted interviews.
- Attended quarterly educational seminars; pertaining to government requirements regarding newcomers’ educational funding.
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
- Collaborated with financial aid, education and career services departments to achieve student enrollment targets.
Front Desk Agent, Student Residency
Humber College
Toronto, Ontario
09.2007 - 06.2009
- Answered residency questions by current and prospective students.
- Checked fire safety equipment at the start of every shift, and report if necessary.
- Communicated with resident assistants on call to report and any shift incidences.
- Problem-solved between roommates, and referred students to other college disciplines.
Collections Officer
Collect Corp Services LTD
10.2005 - 04.2007
- Licensed collector In Canadian and United States portfolios.
- Customers included Citi Bank, TD Canada Trust, Bank of America, and 407 toll bills.
- Negotiated an acceptable form of payment arrangements on delinquent accounts.
- Recommended alternative strategies to assist customer in rectifying their finances.
- Balanced accounts upon payment receipt Volunteering and Community Engagement.
Education
Bachelor of Arts - Human Services
MacEwan University
Edmonton, AB06.2017
Associate of Arts - Hospital Unit Clerk
Bow Valley College
Calgary, AB03.2012
Associate of Arts - Business
Humber College
06.2007
Skills
- Program coordination
- Interdisciplinary teamwork
- Time management
- Leadership
- Teambuilding
- Troubleshooting
- Critical thinking
- Team management
- Customer service
Certification
-Suicide Prevention Training
-Motivational Interviewing
-Financial Literacy
Strangulation Training
-Healthy Relationships Program-Facilitator training
-Money Management-Train-the-Training
Timeline
Family Connector
The Family Centre
11.2023 - Current
Settlement Counsellor
Catholic Social Services
10.2021 - 06.2023
Case Manager
IFSSA, Islamic Family & Social Services Association
10.2017 - 09.2021
Community Outreach Worker
Carya Society of Calgary, Calgary Family Services
02.2014 - 08.2017
Unit Clerk/Booking Clerk
Alberta Health Services, Rockyview General Hospital
03.2012 - 10.2015
Admission Advisor
Columbia College
08.2009 - 07.2011
Front Desk Agent, Student Residency
Humber College
09.2007 - 06.2009
Collections Officer
Collect Corp Services LTD
10.2005 - 04.2007
Bachelor of Arts - Human Services
MacEwan University
Associate of Arts - Hospital Unit Clerk
Bow Valley College
Associate of Arts - Business
Humber College
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