Shuhong LI

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Owner Operator pre Covid. Sold interest to partner due to Covid.

• Ensured compliance with state regulations regarding licensure requirements, continuing education credits, and insurance coverage.
• Assisted in the hiring and interviewing process for new team members, ensuring candidates were a strong fit for the business''s culture and values.
• Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation guidelines and best practices.
• Enhanced client retention through exceptional customer service and follow-up communication.
• Improved overall team performance by leading training sessions for junior massage therapists.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Utilized deep tissue, Swedish,Sport and myofascial massage therapy techniques to provide options to customers.
• Offered aromatherapy, hot stones and cupping as part of massage treatments.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.